ServiceNow Practice Lead

3 weeks ago

Toronto, Ontario, Canada KPMG IT Service OOD Full time

KPMG IT Service OOD is seeking a highly experienced and motivated ServiceNow Practice Lead to join our growing team. In this role, you will be responsible for leading and developing our ServiceNow practice, driving growth and delivering exceptional client solutions.

As the Practice Lead, you will leverage your deep understanding of ServiceNow and its capabilities to guide our clients in implementing and optimizing their IT service management processes. You will work closely with a global team of experts to deliver innovative solutions that meet the unique needs of each client.

Responsibilities:
  • Lead and incubate the ServiceNow practice, fostering a culture of excellence and innovation.
  • Develop and execute strategic plans to grow the ServiceNow business, identifying new opportunities and expanding existing relationships.
  • Manage a global team of 20+ ServiceNow professionals, providing guidance, mentorship, and support.
  • Deliver high-quality ServiceNow implementations and managed services (AMS) projects, ensuring client satisfaction and success.
  • Develop and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
  • Stay abreast of the latest ServiceNow trends and technologies, identifying opportunities to enhance our service offerings.
Qualifications:
  • Extensive experience in leading and managing a ServiceNow practice within a Tier 1 organization or similar environment.
  • Proven track record of success in delivering complex ServiceNow implementations and managed services projects.
  • Strong understanding of IT service management principles and best practices (ITIL).
  • Experience with various SDLC methodologies, including Waterfall and Agile.
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
  • Bachelor's degree in information technology or a related field. MBA or relevant certifications are highly desirable.

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