Assistant Branch Manager

2 weeks ago

Ottawa, Ontario, Canada American Iron & Metal Full time

About American Iron & Metal

As a leading global player in the metal recycling industry, American Iron & Metal (AIM) is committed to innovation and sustainability. With over 125 site locations and 4000 employees worldwide, AIM is a recognized leader in the industry.

Job Summary

We are seeking an experienced Assistant Branch Manager to join our team. As a key member of our management team, you will be responsible for overseeing day-to-day operations, managing a team, and ensuring exceptional customer service is delivered while meeting corporate objectives.

Key Responsibilities

  • Team Management: Supervise and manage a team of employees, providing guidance and support to ensure they meet their targets and objectives.
  • Operations Management: Oversee daily operations, including scheduling, sales, and production targets, to ensure efficient and effective use of resources.
  • Customer Service: Ensure exceptional customer service is delivered, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Health and Safety: Apply environmental and Health & Safety rules and procedures, ensuring a safe and healthy work environment for all employees.
  • Administrative Tasks: Perform various administrative tasks, including cash deposits, employee payroll, schedules, and other duties as required.

Requirements

  • Experience: Minimum of three (3) years' experience in customer service, with a minimum of one (1) year experience in a management role.
  • Education: College or university diploma.
  • Skills: Strong communication skills, problem-solving skills, collaborative and team-oriented, good time management and prioritization skills, and ability to demonstrate empathy.

What We Offer

  • Competitive Salary: A competitive salary and semi-annual bonus.
  • Benefits: Vacation, benefits, and RRSP matching program.
  • Professional Development: Opportunities for professional development and growth within the company.

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