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Hospitality Professional

2 months ago

Ottawa, Ontario, Canada 3 Brasseurs Canada Full time

About 3 Brasseurs Canada

3 Brasseurs Canada is a dynamic and growing company that prioritizes social responsibility and puts people at the heart of its decisions and strategy.

We are seeking enthusiastic individuals to join our friendly team and share our passion for beer in a stimulating atmosphere.

The Customer Experience

As a key member of our team, you will be responsible for delivering exceptional customer experiences at all times by applying established standards.

Main Responsibilities

  • Offer an extraordinary customer experience by applying established standards
  • Support each step of service by ensuring customer satisfaction, listening to customers, and taking action as needed
  • Greet customers in a friendly way and learn about their needs
  • Promote our brewer's tap, beer of the moment, or beers that can please customers and ensure the Best Service of Beer according to established standards
  • Create envy by offering appetizers, main courses, and desserts while offering appetizing beer-meal pairings
  • Take orders accurately, transmit them to the kitchen, and ensure their follow-up
  • Ensure the flawless presentation of dishes and their accuracy and serving them according to established standards
  • Set tables according to established standards and ensure cleanliness before, during, and after service
  • Promote programs, promotions, and the loyalty card
  • Advise customers in their choices in case of hesitation and offer them beer samples as needed
  • Validate the distribution of invoices and make payments according to established standards
  • Ensure the cleanliness of workspaces and the restaurant
  • Be visible and available to customers at all times
  • Be a team player supporting colleagues when needed

The Skills to Succeed in This Role

Ability to Communicate

You will communicate your ideas clearly and adapt to your interlocutors to ensure understanding. You will express yourself in a structured way and accurately describe our beers and dishes.

Client Orientation

You will be committed to providing the best possible experience to our clients and direct each of your actions towards this goal. You will have a sincere desire to connect with our clients and create a convivial experience that will make them want to return.

The Ability to Work in a Team

You will be aware that your team is the strength of our restaurant and a valuable asset in your work. You will make sure to pay attention to your team and ask for help when needed to ensure an extraordinary experience for our clients.

Ability to Multitask

You will understand that the environment in which you work is intense and have adopted techniques to optimize your time. You will have developed a sense of priorities and urgency to organize your tasks effectively.

Ability to Solve Problems

You will care about the satisfaction of our clients and see each of their requests as an opportunity to offer them an extraordinary experience. You will be open-minded and flexible about their requests and promptly propose solutions that can satisfy them.