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Operations Professional, Full-Time, Yorkdale

2 months ago

Toronto, Ontario, Canada Tiffany & Co. Full time

About the Role:

We are seeking a highly skilled and experienced Operations Professional to join our team at Tiffany & Co. in Yorkdale. As an Operations Professional, you will play a critical role in delivering exceptional client service, order fulfillment, and inventory management.

Key Responsibilities:

  • Provide outstanding client service, ensuring that every interaction is memorable and exceeds client expectations.
  • Ensure merchandise is delivered with the Tiffany Touch, meeting the highest standards of quality and presentation.
  • Be an excellent communicator and brand ambassador, representing Tiffany & Co. with integrity and professionalism.
  • Cultivate an entrepreneurial spirit, driving innovation and excellence in all aspects of the role.
  • Supervise and reconcile merchandise inventory, using reports and systems to assess accuracy and identify discrepancies.
  • Partner with client advisors, management, and clients to respond to requests for assistance, providing timely and accurate information and support.

Operational Excellence:

  • Champion operational efficiency and effectiveness, identifying opportunities for improvement and implementing changes to drive results.
  • Complete daily tasks, including order fulfillment, shipping, receiving, and replenishment, ensuring that all activities are completed to the highest standards.
  • Supervise and reconcile merchandise inventory, using reports and systems to assess accuracy and identify discrepancies.
  • Partner with client advisors, management, and clients to respond to requests for assistance, providing timely and accurate information and support.

Service:

  • Elevate the in-store experience, consistently delivering memorable moments that exceed client expectations.
  • Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
  • Demonstrate Client Experience Behaviors identified within the NPS program, ensuring that every client interaction is exceptional.
  • Implement standard methodologies to optimize hospitality and store amenities, creating outstanding experiences for clients.
  • Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
  • Support Company operations efficiency objectives, ensuring that all activities improve efficiency and provide feedback on process changes through appropriate channels.
  • Challenge the standards to seek continuous improvement, driving innovation and excellence in all aspects of the role.

Sales:

  • Deepen the relationship with our clients, driving lifetime dedication and spend.
  • Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual commercial targets.
  • Collect data during client interactions to cultivate new and existing clients.
  • Optimally handle internal and external correspondence, partnering with Client Advisors and management to generate sales opportunities.

Experience:

Required:

  • Strong analytical skills, with the ability to analyze data and make informed decisions.
  • Proficient in Microsoft Word and Excel, with the ability to use these tools to manage data and reports.
  • Ability to work retail store hours, including nights, weekends, and holidays, as necessary.
  • Ability to connect with our clients, building strong relationships and delivering exceptional service.
  • Organized and detail-oriented, with the ability to manage multiple tasks and priorities.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Must have authorization to work in the United States or in the country where the position is based.

Desired:

  • A college/university degree, with a focus on business, operations, or a related field.