Banquet Manager

3 weeks ago

Western Shore, Nova Scotia, Canada IMP Group Full time

Job Summary:

The Banquet Manager will be responsible for overseeing the planning and execution of events at Oak Island Resort & Conference Centre. This includes managing a team of staff, coordinating with clients, and ensuring that all events are executed to the highest standard.

Key Responsibilities:

  • Hire, train, lead, and motivate team members in the Banquet Department to ensure that staff receive adequate resources, guidance, and adhere to service standards through strong talent engagement.
  • Schedule appropriate staffing levels for functions to maintain labor costs for the department.
  • Play a key role in performance management through ongoing coaching, development through the performance appraisal process, and progressive disciplinary process.
  • Build and maintain strong client relationships within all operational departments and outside vendors to ensure that all function specifications are communicated and executed appropriately.
  • Ensure all function setups and breakdowns are implemented correctly, efficiently, and expeditiously.
  • Manage complaints professionally and take corrective actions to ensure the highest level of guest satisfaction.
  • Complete all required reports, authorizations, invoices, and billings for functions and send to appropriate personnel. Complete and submit gratuities sheet as well as labor report to payroll for staff.
  • Makes recommendations to improve the efficiency and quality of services and products provided by banquets.

Requirements:

  • Post-secondary education in Tourism and Hospitality preferred.
  • 2-3 years' experience in a banquet supervisor/banquet manager capacity.
  • Able to lift, pull, and push up to 50 pounds.
  • Able to stand for long periods of time.
  • Effective communication, listening, and people skills.
  • Excellent time management, and multi-tasking skills with an eye for detail.
  • Able to work flexible hours, including evenings, weekends, and holidays.

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