End User Support Specialist

2 weeks ago

Montreal, Quebec, Canada Tarkett Full time
Job Summary

We are seeking a highly skilled and experienced End User Support Specialist to join our team at Tarkett. As a key member of our IT department, you will be responsible for delivering critical IT services to our locations and users across the globe.

Key Responsibilities
  • Implement, maintain, and support end-user systems, hardware, software, and mobile telephony devices to meet business needs.
  • Communicate and advise directly with users to resolve issues through various channels, including phone, email, instant messaging, and ticketing systems.
  • Manage hardware and peripheral inventory, consumables, and other supplies to ensure availability as needed.
  • Perform de-installation and recovery of user hardware, license removal, and ensure compliance with retention requirements.
  • Test new hardware, software, and peripherals prior to deployment to ensure seamless integration.
  • Document training materials for delivery to end-users as needed.
  • Contribute to the review and creation of knowledge base articles within our ITSM solution.
  • Implement best practices and maintenance procedures to monitor system health and troubleshoot errors.
Requirements
  • Associate degree in computer science, information technology, or equivalent relevant professional experience.
  • ~1+ years of experience working with IT hardware and software while directly supporting end-users.
  • ~ Experience installing, configuring, documenting, testing, training, and implementing new applications and systems.
  • Extensive computer, hardware, software, and analytical skills.
  • O365, MAC, and Windows OS experience.
About Tarkett

Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. We are committed to reducing greenhouse emissions and water consumption, and we value diversity in backgrounds and experiences. We believe in taking care of our people, our customers, and our planet.

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