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Client Relationship Executive
2 months ago
Position Overview:
Marsh McLennan Companies stands as a prominent figure in the realm of insurance brokerage and risk management. Operating in numerous countries, our specialists across various sectors assist clients in anticipating, assessing, and comprehensively understanding the spectrum of risks they encounter. In an era marked by global business uncertainties, Marsh is dedicated to empowering clients to not only survive but thrive.
Role Summary:
We are currently seeking candidates for the position of Associate Client Executive in Toronto.
Key Responsibilities:
- Cultivate and enhance client relationships, secure new clientele, and collaborate with diverse resources to deliver exceptional client solutions.
- Assume full accountability for all client solutions and resource delivery, alongside managing and expanding the client Profit & Loss (P&L) across a portfolio of business.
- Collaborate with Client Executives on accounts to bolster their client service initiatives and facilitate professional growth.
Benefits of Joining Us:
- Be part of a well-established brand with proven results, committed to making a positive impact in people's lives.
- Experience a culture that promotes belonging, innovation, collaboration, and exceptional career growth opportunities across our four leading businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman.
- Enjoy competitive compensation (salary and bonus potential), comprehensive benefits starting from Day 1 (including medical, dental, vision, STD/LTD, life insurance, and retirement savings options).
- Benefit from generous paid time off for vacations, sick days, company holidays, floating holidays, and community service; embrace a flexible work culture.
- Access parental leave and tuition reimbursement plans, along with participation in our Employee Stock Purchase Plan.
- Engage with Employee Resource Groups that provide networking opportunities with leaders, relevant volunteer activities, and mentoring chances.
Expectations:
- Assess client and prospect exposure loss experiences and current coverage to determine necessary products and services.
- Communicate client requirements and binding instructions to insurers effectively.
- Develop and uphold a quality service plan, ensuring the accuracy of binders, policies, and pertinent documents.
- Prepare and present renewal proposals to existing clients.
- Conduct stewardship meetings involving client participation.
- Drive new sales through existing clients and referrals in alignment with the business strategy.
- Ensure timely billing and collection for each client.
- Foster relationships across all company functions to enhance client service and promote cross-selling opportunities.
- Collaborate with industry groups and Marsh resources to provide optimal solutions for each client and prospect.
- Participate in professional development initiatives and courses.
- Adhere to Marsh Excellence and Professional Standards to guarantee quality service for all clients.
Qualifications:
- Minimum of 3 years of experience in commercial insurance.
- RIBO license or the ability to obtain one within three months of hire.
- Strong business acumen with a comprehensive understanding of general business functions and financial matters.
- Excellent problem-solving capabilities.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills, capable of engaging with all organizational levels, including executive leadership.
- Effective organizational skills for prioritizing tasks, multitasking, and consistently meeting deadlines.
- Proficiency in MS Office applications.
Preferred Attributes:
- Experience in client services.
- Background in underwriting.
- Commitment to delivering outstanding customer service.
- Ability to quickly learn new systems.
- Bilingual proficiency in English and French, both written and spoken.
Marsh McLennan Companies is dedicated to fostering a diverse, inclusive, and flexible work environment. We strive to attract and retain top talent while embracing diversity across various dimensions, including age, background, disability, ethnicity, gender identity, marital status, nationality, parental status, political affiliation, race, religion, sex/gender, sexual orientation, and any other characteristic protected by applicable law.
In accordance with the Accessibility for Ontarians with Disabilities Act, Marsh McLennan will provide reasonable accommodations to employees and prospective employees as required, based on individual needs.
We are committed to a hybrid work model, allowing flexibility for remote work while also promoting collaboration and professional development through in-office interactions. All colleagues are expected to be present in their local office or working onsite with clients at least three days per week.