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Tax Specialist

3 months ago

Sherbrooke, Quebec, Canada Intuit Full time

Position Overview

Remote Opportunity in Canada

We are seeking a dedicated and knowledgeable tax professional with exceptional communication abilities to assist our clients in completing their tax obligations using Intuit TurboTax solutions. Your expertise will contribute to our mission of "Powering Prosperity Around the World" by offering expert support and guidance as customers navigate the TurboTax Live platform. You will significantly enhance our brand by providing outstanding service and empowering clients in their tax preparation journey.

TurboTax is recognized as the leading brand of tax preparation software in Canada. Intuit has been consistently honored as one of Fortune's "100 Best Companies to Work For" and one of Fortune World's "Most Admired Software Companies".


Qualifications
  • At least 3 years of professional tax preparation experience using specialized tax software
  • A minimum of 125 tax returns completed each tax season over the past 3 years
  • Experience in preparing and filing comprehensive personal tax returns covering various topics such as employment, self-employment, rental income, investments, T1135, foreign income, and all applicable credits/deductions
  • Possession of a current and active CRA RepID to utilize the CRA Represent a Client service
  • Solid understanding of tax regulations and concepts
  • Excellent analytical and problem-solving skills
  • Strong written and verbal communication capabilities
  • Proficient with technology, including Windows, Mac, mobile platforms, and G-suite applications (Google Docs, Google Sheets, etc.)
  • Flexible availability and scheduling
  • Strong customer service orientation and experience
  • Knowledge or experience in preparing Quebec Tax (TP1) returns is a plus
  • Bilingual proficiency in English and French (reading, writing, speaking) is highly valued
  • Experience in a contact center environment is advantageous
  • This position is remote; no travel is necessary


Your Responsibilities
  • Provide expert tax guidance for personal tax returns in a remote, seasonal, customer-facing role
  • Collaborate with clients to prepare and/or review their tax returns, ensuring accuracy and compliance through expert advice and tax preparation services
  • Research and resolve tax-related inquiries while communicating directly with clients to address specific tax or technical questions (both written and oral)
  • Deliver a comprehensive service experience to prepare, review, and file client returns with the CRA, or assist clients with tax advice and guidance on necessary documentation as they prepare their own returns
  • Investigate tax regulations to provide accurate recommendations on maximizing clients' tax returns
  • Create high-quality interactions and experiences that build client confidence through deep empathy and your extensive tax knowledge
  • Proactively seek and deliver precise answers for each client by utilizing government resources, professional references, and team expertise, translating complex information into understandable terms for clients