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Quality Assurance Manager
3 months ago
Job Location: Markham, ON
Employment Type: Full-time Permanent
Hours: 40 hours per week
About Us:
Welcome to Aurora Cannabis, a global leader in the cannabis industry, dedicated to enhancing the lives of our customers. Our diverse team is committed to excellence, ensuring that we remain the preferred choice for patients and consumers alike.
Position Overview:
The Quality Assurance Manager is pivotal in guaranteeing that our products and services adhere to established quality benchmarks and regulatory standards. This role encompasses leading a skilled team, formulating quality assurance protocols, and collaborating with various departments to elevate product and service quality.
Key Responsibilities:
- Quality Assurance Strategy: Formulate and execute a comprehensive quality assurance strategy to ensure our offerings consistently meet or surpass customer expectations.
- Process Development: Design and enhance quality assurance methodologies and standards to boost operational efficiency and effectiveness.
- Team Leadership: Oversee and mentor a team of quality assurance professionals, fostering a culture of expertise and continuous learning.
- Quality Audits: Perform regular audits to evaluate adherence to quality standards, regulations, and internal protocols.
- Collaboration: Partner with cross-functional teams, including product development, operations, and customer support, to cultivate a quality-centric culture throughout the organization.
- Continuous Improvement: Identify and implement initiatives aimed at enhancing product and service quality.
- Quality Metrics: Develop and track key quality performance indicators, providing leadership with regular updates on quality outcomes.
- Regulatory Compliance: Ensure alignment of quality assurance processes with applicable regulatory standards.
- Customer Feedback: Analyze customer feedback and complaints to uncover trends and areas for enhancement.
Accountabilities:
- Quality Assurance Effectiveness: Responsible for the efficacy of the quality assurance processes and the attainment of quality objectives.
- Regulatory Compliance: Ensure adherence to relevant quality standards and regulations.
- Site Quality Assurance Professional: Act as the site Quality Assurance Professional.
Knowledge and Skills:
- Quality Management: Comprehensive understanding of quality management principles and best practices.
- Leadership: Demonstrated leadership capabilities with a track record of inspiring teams to achieve quality targets.
- Process Improvement: Proficient in process improvement methodologies, including Six Sigma and Lean.
- Communication Skills: Strong communication skills to articulate complex quality concepts to diverse stakeholders.
- Analytical Skills: Excellent analytical and problem-solving abilities to address quality challenges.
Education and Experience:
- Bachelor's degree in Quality Management, Engineering, or a related discipline. A Master's degree or relevant certifications (e.g., ASQ Certified Manager of Quality/Organizational Excellence) is advantageous.
- 5-7 years of experience in quality assurance, including 2-3 years in a leadership capacity.
- Proven track record in developing and executing effective quality assurance processes.
- Familiarity with quality standards such as ISO 9001 or industry-specific regulations.
- Experience in regulated industries and knowledge of pertinent regulatory requirements.
- Strong proficiency in quality management tools and software.
Reports To:
Director of Quality Operations
Why Join Aurora:
At Aurora, our people are central to our mission, and we pride ourselves on creating an inclusive environment that inspires our team to thrive.
Diversity and Inclusion:
We celebrate a diverse community of professionals and are committed to fostering an inclusive culture that empowers individuals to be their authentic selves.
Next Steps:
If you believe you possess the qualifications and passion to contribute to our team, we encourage you to submit your resume along with your salary expectations through our website.
