Customer Service Representative

2 weeks ago

Oakville, Ontario, Canada Savers Value Village Full time

About Us


Savers/GreenDrop is a rapidly expanding company that makes donating lightly used clothing and household items easy, convenient, and eco-friendly. We partner with nonprofit organizations to redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.


We accept donations on behalf of our nonprofit partners and pay them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about our company at our website.


Our Mission


We are a purpose-driven company with a business model that people love for our impact on both the planet and local communities. We recognize the importance of the continued growth and development of our team members and offer comprehensive onboarding and training from day one.


What We Offer


  • Bundled health plans, including medical, Rx, dental, and vision.
  • Company-paid life insurance for extra protection and peace of mind.
  • Programs to stop smoking, diabetes management coaching, and on-demand care options.
  • A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.

Job Responsibilities


  • Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.
  • Always greet donors in a friendly manner, in full company uniform.
  • Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
  • Assist donors with their donations and help to unload their vehicles.
  • Wear a tablet holder while recording donor information on the company iPad.
  • Assist truck driver during donation pick-ups.
  • Organize donations in the stock room.
  • Maintain the cleanliness of the site, both inside and outside.
  • Fill out supply orders to keep the site stocked with the necessary tools for job completion.
  • Other duties assigned by the manager.

Requirements


  • Ability to work independently without continuous supervision.
  • Have an outstanding ability to interact with people.
  • Strong desire to provide magnificent service.
  • Able and willing to lift up to 50lbs continuously throughout the day.
  • Ability to work in outside conditions within the different seasons.
  • Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties.
  • Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.

Minimum Age Requirements


  • Must be at least 18 years of age.

FLSA: Hourly


Travel: No travel required.


Work Type/Location: 173 Lakeshore Rd. W., Oakville, ON L6K 1E7

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