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Hotel Operations Manager

2 months ago


Hinton, Canada Baymont by Wyndham Full time
Job Summary

We are seeking a skilled and experienced Hotel Clerk Supervisor to join our team at Baymont by Wyndham. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, providing exceptional guest service, and leading a team of staff to achieve our high standards.

Key Responsibilities
  • Guest Services: Assist guests with special needs, provide information on hotel facilities and services, and resolve any issues that may arise.
  • Team Leadership: Co-ordinate, assign, and review work for a team of 1-4 staff members, including hiring and training new employees.
  • Operations: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Supervision: Supervise staff in various areas of responsibility, including front desk, housekeeping, and food and beverage services.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a hotel or hospitality environment.
  • Work Setting: Hotel, motel, or resort environment.
  • Work Conditions and Physical Capabilities: Fast-paced environment, standing for extended periods, and working under pressure.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, excellent oral communication, organized, and a team player.