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Senior Director of Technology Integration

3 months ago

Calgary, Alberta, Canada ProFound Talent Inc. Full time
THE ORGANIZATION
Our client is a distinguished North American firm with a long-standing legacy and a track record of achievement. As a leader in their sector, they are establishing a foundation for future expansion through innovation and transformation.

As this is a confidential search, details on the organization will be disclosed only to those shortlisted for the opportunity.

THE OPPORTUNITY
The Senior Director of Technology Integration will report to a senior executive and serve as the intermediary between internal business units and technology transformation teams, ensuring that technology aligns with the strategic objectives of the organization.

You will manage essential business relationships, identify and prioritize solutions, foster innovation, and position the technology team as a vital partner in the business, facilitating project implementation.

As a senior leader, you will guide, mentor, and coach your team to cultivate trusting relationships within the business through effective communication, active listening, and understanding.

This role is crucial in synchronizing technology strategies with business goals and enhancing efficiency through comprehensive reporting and analytics while ensuring the seamless operation of critical systems.

The Director will act as a trusted advisor, leveraging their robust technological expertise and business insight to develop a customer-focused approach to projects.

You will employ data analytics, business intelligence, and reporting tools to create and execute IT programs. You will be accountable for re-engineering processes and making them operational. The ideal candidate must demonstrate initiative with minimal oversight, operating with high accountability.

You will exhibit excellence in change management; you are a collaborative leader yet decisive; you hold yourself and your team accountable, operating with a sense of urgency and responsiveness.

The successful candidate will find fulfillment in mentoring and guiding their team toward growth and success.RESPONSIBILITIES
Business Relationship Management
Build and sustain robust relationships between technology teams and internal business units, comprehending their needs and priorities.

Act as a trusted advisor to business units, offering strategic guidance on technology solutions and capabilities to ensure maximum return on investment.

Proactively engage with stakeholders to gather feedback, identify improvement opportunities, and ensure satisfaction.

Align technology strategies with the overarching business objectives of each unit and develop transformation roadmaps to facilitate the execution of the technology strategy.

Coordinate activities across technology teams as necessary to deliver seamless service to the business and serve as the primary liaison across all functional areas, including business units, technology, and external vendors.

Assist in prioritizing technology projects and ensure the development of business case justifications and cost/benefit analyses for technology expenditures and initiatives.

Participate in budgeting and planning processes.
Lead the design and implementation of innovative technology solutions that enhance customer experience and operational efficiency.
Drive continuous improvement initiatives based on stakeholder feedback and industry best practices.
Champion the adoption of emerging technologies that align with business objectives and customer needs.
Engage in field research to explore new solutions and assess the applicability and effectiveness of current solutions.Reporting & Analytics
Understand business needs and reporting requirements.
Oversee the design and implementation of comprehensive reporting systems.
Utilize data analytics to provide insights that support decision-making and enhance operational efficiency.

Analyze data to ensure requirements are met and implement data quality checks and validation processes to maintain the integrity and reliability of reports and analyses.

Ensure compliance with data security and privacy regulations.Front Line Systems Management
Manage the implementation, maintenance, and enhancement of front-line systems.

Serve as the operational technology subject matter expert (application maintenance, user support, project support, knowledge sharing, etc.). Ensure effective operations systems project delivery.

Ensure systems are scalable, reliable, and user-friendly. Collaborate with technology teams and business units to address system issues and optimize performance.

Team Leadership
Lead and mentor a team of technology professionals across various disciplines. Foster a culture of collaboration, innovation, and continuous improvement. Set clear objectives, provide regular feedback, and promote professional development. Encourage a customer-first mindset and empower team members to deliver exceptional service and support.

FIRST YEAR – MEASURES OF SUCCESS
Gain a comprehensive understanding of technology projects from a business sponsorship perspective.
Clarify and enhance team roles and responsibilities to achieve optimal performance.
Build credibility and strengthen relationships and trust with the operations team.

THE INDIVIDUAL
Given the pivotal role this individual will play in achieving the strategic objectives of the company and supporting the organization's success, the successful candidate must possess the following core competencies, experience, and attributes:
Education
Bachelor's Degree in a related field or equivalent post-secondary education is preferred. A Master's Degree would be an asset.

Experience
Minimum of 10 years of experience in a large, complex technology-based organization, with expertise in operations and enterprise systems.
Minimum of 8 years of people leadership and team management.

Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
Expertise in Microsoft Office Suite, including Visio and MS Project is ideal.

Competencies and Knowledge
Strategic Vision:
Ability to develop and implement technology strategies that align with and advance business objectives.
Leadership:
Proven ability to inspire, guide, and motivate teams toward achieving organizational goals while fostering a culture of accountability, innovation, and continuous improvement.
Cross-Functional Collaboration:
Expertise in working across departments to understand needs, align goals, and ensure successful technology integration.
Change Management:
Skill in leading organizational change initiatives, ensuring smooth adoption of new technologies and processes.
Technical Acumen:
Strong understanding of current and emerging technologies, with the ability to assess and implement the best solutions for the organization.
Relationship Management:
Skilled in building and nurturing strong relationships with stakeholders, fostering collaboration and trust to achieve mutual goals through proactive communication and strategic interaction.Personal Profile
Exceptional visionary and strategic leader.
Strong team builder and collaborator. Focused customer-centric approach.
High problem-solving skills and problem-resolution skills.
Exceptional communication skills.
Promotes continuous learning and development. Ability to respond and pivot quickly to new initiatives and business needs.
Respectful of others. Positive attitude and energy.
Critical thinker with problem-solving skills.
A positive attitude when faced with adversarial situations.
Exhibits sound judgment.
Demonstrates resilience in overcoming obstacles and barriers.
COMPENSATION
An excellent compensation package awaits the successful candidate.
WORK ENVIRONMENT
Hybrid, with the expectation that the successful candidate will spend 3 days/week in the office.

TRAVEL REQUIREMENT
The successful candidate must be willing to travel across Canada and the U.S. up to 20% of the time.

EQUAL OPPORTUNITY
ProFound Talent is a woman-owned and operated business, recognized and certified by Women Business Enterprise (WBE).

We pride ourselves in supporting equity, diversity, and inclusion initiatives in our recruitment processes and in our work environment, where every individual feels valued and respected.

We welcome applications from all qualified individuals and encourage you to share your accommodation needs at the time of application.

We will adjust our processes to ensure you have an inclusive, fair, and respectful experience that allows you to represent yourself in your unique and most authentic way.

We thank all applicants for your submissions; however, only candidates being considered for this role will be contacted.