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Customer Experience Manager

2 months ago

Airdrie, Canada Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing our customer-centric strategies, ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, achieving key performance indicators (KPIs) and managing team performance.
  • Plan and execute class and in-store events in accordance with Company programs.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Participate in the performance management process, supporting Talent Development and utilizing leadership competencies for continued self-development.
  • Interact with customers in an accepting and respectful manner, promoting commitment to our organization's vision and values.
Requirements
  • Retail management experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, and stretching.
  • Public retail store setting with climate-controlled areas and some outdoor work.
About Michaels

Michaels is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We value innovation, teamwork, and customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.