Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our food service staff, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities

• Leadership and Supervision
  • Supervise and coordinate the activities of food service staff, providing guidance and support as needed.
  • Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
  • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
• Customer Service
  • Address customer complaints or concerns in a professional and courteous manner.
  • Ensure that customer feedback is addressed and resolved in a timely manner.
• Operations and Administration
  • Maintain records of stock, repairs, sales, and wastage to ensure accurate inventory management.
  • Prepare and submit reports to management as required.
  • Establish work schedules and ensure that staff are aware of their responsibilities and deadlines.
• Team Development
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Provide feedback and coaching to staff to improve performance and productivity.
• Business Development
  • Identify opportunities to improve sales and customer satisfaction.
  • Develop and implement strategies to increase sales and customer loyalty.

Requirements

• Education
  • Secondary (high) school graduation certificate.
• Experience
  • 7 months to less than 1 year of experience in a food service supervisory role.
• Skills
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

Work Environment

This is a permanent, full-time position that requires the ability to work in a fast-paced environment. The successful candidate will be required to stand for extended periods and walk frequently.

Support for Newcomers and Refugees

We are committed to supporting newcomers and refugees in their transition to Canada. As a Food Service Supervisor, you will have the opportunity to participate in our company's initiatives to support newcomers and refugees, including:

• Participating in a government or community program or initiative that supports newcomers and/or refugees.
• Assisting with immediate settlement needs of newcomers and/or refugees.
• Supporting social and labour market integration of newcomers and/or refugees.

Support for Youth

We are committed to supporting youth employment and development. As a Food Service Supervisor, you will have the opportunity to participate in our company's initiatives to support youth, including:

• Participating in a government or community program or initiative that supports youth employment.
• Offering on-the-job training tailored to youth.
• Providing mentorship, coaching, and/or networking opportunities for youth.

Support for Indigenous People

We are committed to supporting Indigenous people in their career development and employment. As a Food Service Supervisor, you will have the opportunity to participate in our company's initiatives to support Indigenous people, including:

• Participating in a government or community program or initiative that supports Indigenous people.
• Offering mentorship, coaching, and/or networking opportunities for Indigenous workers.
• Developing and maintaining relationships with Indigenous communities, Indigenous-owned businesses, and organizations.

---