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Building Materials Customer Service Specialist
2 months ago
We are seeking a skilled and motivated Customer Service Representative to join our team at Watson Building Supplies, a GMS Company. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to all customers and employees.
Key Responsibilities- Act as an ambassador of the company with all employees and customers, promoting a positive and professional image.
- Maintain a strong emphasis on safety, customer service, and efficiency as top priorities.
- Work collaboratively with other team members to ensure a high level of effectiveness and achieve business objectives.
- Assist with business development through phone sales, contacting key or dormant accounts to promote products and services.
- Support outside sales with job quoting and sales administration, ensuring accurate and timely communication.
- Perform ad hoc reporting and tracking of sales activity, providing valuable insights to inform business decisions.
- Provide exceptional customer service and communication, both in-store and through other channels.
- Manage store administration, inventory, and maintenance, ensuring accuracy and efficiency in all aspects.
- Communicate issues and successes to appropriate superiors in a timely and respectful manner.
- Follow all regulations and company policies and procedures, upholding the highest standards of professionalism.
- Health and safety conscious, with a strong commitment to maintaining a safe work environment.
- Ability to take direction and promote a team atmosphere at all times, fostering a positive and collaborative work environment.
- University degree or diploma in business or equivalent experience and on-the-job training.
- Previous experience in the building materials supply industry is preferred, but not required.
- High degree of reading, writing, numeracy, and oral communication skills, with the ability to speak, read, and write in English.
- Pleasant phone manner and ability to problem-solve, prioritize, and manage multiple assignments.
- Strong computer skills, with proficiency in Excel (pivot tables and reports), Outlook, PowerPoint, and Word.
- High attention to detail and ability to work under pressure, meeting tight deadlines and customer demands.
- Ability to cope with last-minute changes and maintain a positive attitude in a fast-paced environment.
- Physical requirements include sitting for long periods, lifting and carrying up to 20 lbs, climbing stairs, and bending/standing with weight.
