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Technical Support Supervisor

2 months ago

Calgary, Alberta, Canada Supply Kings Full time
Job Summary

We are seeking a highly skilled Technical Support Supervisor to join our Supply Chain team at Supply Kings. As a Technical Support Supervisor, you will be responsible for providing technical support to our internal customers, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide technical assistance to resolve issues related to computer systems, software, and hardware.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring collaboration with other teams and stakeholders.
  • Training and Development: Provide training and guidance to technical support staff to ensure they have the necessary skills to perform their jobs effectively.
  • Supervision: Supervise and mentor technical support staff to ensure they are meeting performance expectations and providing excellent customer service.
  • Process Improvement: Identify opportunities to improve technical support processes and procedures, and implement changes to increase efficiency and effectiveness.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role, preferably in a supply chain or logistics environment.
  • Language: Fluency in English is required.
  • Work Hours: 30 to 40 hours per week.