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Order Fulfillment Specialist

2 months ago

Duncan, Canada Wescon Cedar Products Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Order Clerk to join our team at Wescon Cedar Products Ltd. As a Sales Order Clerk, you will play a critical role in ensuring the smooth operation of our sales and customer service functions.

Key Responsibilities
  • Provide Expert Advice: Offer guidance to customers on merchandise, including product features, benefits, and applications.
  • Process Orders: Accurately process sales transactions, including data entry and order fulfillment.
  • Deliver Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide timely support.
  • Estimate and Quote: Provide customers with accurate estimates and quotes for merchandise, including prices, credit terms, warranties, and delivery dates.
  • Manage Customer Interactions: Greet customers, discuss their needs, and provide recommendations on merchandise or services.
Work Environment

As a Sales Order Clerk at Wescon Cedar Products Ltd, you will work in a fast-paced manufacturing and wholesale environment. You will be required to sit for extended periods, with occasional standing and walking.

Requirements
  • Attention to Detail: Maintain high levels of accuracy and attention to detail in all aspects of your work.
  • Repetitive Tasks: Perform repetitive tasks with efficiency and accuracy.
  • Physical Capabilities: Sit for extended periods, with occasional standing and walking.
Personal Qualities
  • Efficiency: Work efficiently to meet deadlines and achieve goals.
  • Goal-Oriented: Set and achieve goals, with a focus on customer satisfaction and sales growth.
  • Positive Attitude: Maintain a positive attitude, even in challenging situations.
  • Excellent Communication Skills: Communicate effectively with customers, colleagues, and management.
Benefits
  • Dental Plan: Enjoy comprehensive dental coverage.
  • Disability Benefits: Receive support in the event of a disability.
  • Health Care Plan: Access a comprehensive health care plan.
  • Permanent Full-Time Position: Enjoy a permanent, full-time role with Wescon Cedar Products Ltd.
  • English Language: Communicate effectively in English.
  • Hours of Work: Work 32-40 hours per week.