Hotel Front Desk Manager
2 months ago
We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at 2693908 ONTARIO INC. The successful candidate will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and leading a team of staff members.
Key Responsibilities- Develop and Implement Operational Policies
The Hotel Front Desk Manager will be responsible for developing and implementing policies and procedures for daily operations, ensuring that all staff members are aware of and adhere to these guidelines.
Staff Recruitment and ManagementThe successful candidate will be responsible for recruiting and hiring staff members, as well as supervising and managing their performance to ensure that they are meeting the expectations of the company.
Customer Service and RelationsThe Hotel Front Desk Manager will be the primary point of contact for customers, and will be responsible for ensuring that their needs are met and that they receive exceptional customer service.
Training and DevelopmentThe successful candidate will be responsible for conducting training sessions for staff members, as well as providing ongoing support and guidance to ensure that they are equipped to perform their duties effectively.
Negotiation and CommunicationThe Hotel Front Desk Manager will be responsible for negotiating with clients for the use of facilities, as well as communicating with staff members and other stakeholders to ensure that all parties are informed and up-to-date.
Front Desk OperationsThe successful candidate will be responsible for performing front desk duties, including checking in and out guests, handling customer inquiries, and resolving any issues that may arise.
Marketing and PromotionThe Hotel Front Desk Manager will be responsible for implementing marketing activities to promote the hotel and its services, as well as ensuring that all staff members are aware of and are participating in these efforts.
Policies and ProceduresThe successful candidate will be responsible for enforcing policies and procedures, as well as ensuring that all staff members are aware of and are adhering to these guidelines.
Customer Complaints and ConcernsThe Hotel Front Desk Manager will be responsible for addressing customer complaints and concerns in a timely and professional manner, ensuring that all issues are resolved to the satisfaction of the customer.
Work Schedules and SupervisionThe successful candidate will be responsible for establishing work schedules for staff members, as well as supervising and managing their performance to ensure that they are meeting the expectations of the company.
Requirements- Education
Secondary (high) school graduation certificate
Experience2 years to less than 3 years
Work TermPermanent
Work LanguageEnglish
Hours35 to 40 hours per week
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Bowmanville, Ontario, Canada 2693908 ONTARIO INC. Full timeJob Title: Hotel Front Desk ManagerWe are seeking a highly organized and customer-focused Hotel Front Desk Manager to join our team at 2693908 ONTARIO INC.Key Responsibilities:Develop and implement policies and procedures for daily front desk operationsRecruit, train, and supervise front desk staffConduct performance reviews and provide feedback to...
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Bowmanville, Ontario, Canada 2693908 ONTARIO INC. Full timeHotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at 2693908 ONTARIO INC.Key Responsibilities:Develop and implement policies and procedures for daily hotel operationsRecruit, hire, and supervise front desk staffConduct performance reviews and training sessionsNegotiate with...
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Bowmanville, Ontario, Canada 2693908 ONTARIO INC. Full timeHotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at 2693908 ONTARIO INC.Key Responsibilities:Develop and implement policies and procedures for daily hotel operationsRecruit, hire, and supervise front desk staffConduct performance reviews and training sessionsNegotiate with...
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