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Customer Service Representative

2 months ago

Osoyoos, British Columbia, Canada BMO Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Banking Sales & Service Representative to join our team at BMO. As a key member of our branch team, you will be responsible for delivering exceptional customer service and sales support to our customers.

Key Responsibilities
  • Customer Service: Provide exceptional service to BMO customers and prospects, identifying their needs and providing advice and guidance on financial solutions that meet their needs.
  • Sales Support: Work collaboratively with the branch team to deliver the desired customer experience and achieve overall business objectives.
  • Transaction Support: Support customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Product Knowledge: Maintain current knowledge of personal banking products, practices, and trends and integrate into customer conversations.
  • Problem Solving: Perform initial problem solving within given rules/limits and escalate when required.
  • Teamwork: Act as a key member of a collaborative and versatile branch and market team.
Requirements
  • No Prior Experience Necessary: We welcome candidates with no prior experience, as we provide comprehensive training and support.
  • Post-Secondary Degree or Certification: A post-secondary degree or certification in a related field of study is desirable.
  • Knowledge of Personal Banking Products: High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and connections with customers.
  • Problem-Solving Skills: An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. As a member of the BMO team, you will be valued, respected, and heard, and you will have more ways to grow and make an impact.

We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.