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Associate Systems Engineer

2 months ago

Oakville, Ontario, Canada Softchoice Full time
About the Role

We are seeking a highly skilled and motivated Associate Systems Engineer to join our Workplace Security team within the Professional Services organization. As a key member of our team, you will play a critical role in supporting the service delivery functions related to the setup, configuration, and administration of identity management and workplace endpoint security solutions for our valued enterprise and public sector clients.

Key Responsibilities
  • Support the team on Security and Data Governance and Protection implementation projects, including upgrades, installations, configurations, migrations, security policy design, administration, and user training.
  • Work closely with co-workers, end-users, and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
  • Provide technical guidance and direction to Technicians on the team, enhancing and developing their expertise, experience, and skill set.
  • Stay up-to-date with new trends and technology updates, continually fine-tuning delivery, adoption, and problem-solving skills.
Requirements
  • A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
  • A problem solver with the capability to uncover and address the root cause of an issue.
  • A proactive work ethic that puts responsiveness to customers first.
  • Passion for building strong relationships with customers and driving great CX.
  • Computer Science/Information Technology degree or diploma, or equivalent industry experience.
  • Minimum of one year prior work experience in a technical role (Technician) in a similar organization/focus area.
  • Training and/or certificates to include: M365 Fundamentals, Endpoint Administrator, and Azure Fundamentals.
  • Bilingual in French is a nice to have.
About Softchoice

Softchoice is a leading IT solutions provider that has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years. We offer meaningful work that drives professional development, paid volunteer days, and opportunities to build a career in the technology industry. We are committed to diversity, inclusion, and belonging, and we are an equal opportunity employer.