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Food Service Team Lead

2 months ago

Aurora, Ontario, Canada Tim Horton's Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Horton's. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to ensure compliance with company standards.
    • Establish methods to meet work schedules and ensure efficient operations.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that food and service meet quality control standards, resulting in high customer satisfaction.
  • Reporting and Administration
    • Prepare and submit reports on staff performance, customer feedback, and operational metrics.
    • Maintain accurate records of staff training, attendance, and performance.
  • Team Collaboration
    • Work collaboratively with other team members to achieve operational goals and objectives.
    • Communicate effectively with staff, management, and customers to ensure seamless operations.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong attention to detail and ability to maintain high standards of quality and safety.
Work Environment

As a Food Service Supervisor at Tim Horton's, you will work in a fast-paced environment with a high level of customer interaction. You will be required to stand for extended periods and work in a physically demanding environment.

Benefits
  • Health and Wellness
    • Dental plan.
    • Health care plan.
    • Vision care benefits.
  • Financial Benefits
    • Group insurance benefits.
Language

The primary language of work is English.