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Customer Service Operations Specialist
3 months ago
ABOUT US
Canadian Linen & Uniform Service Corp., a Vestis company, is a leading provider of uniforms and related products, serving over 300,000 clients across North America in a wide range of sectors. Our comprehensive approach includes designing, manufacturing, laundering, and delivering uniform solutions that foster teamwork and enhance professional identity.
WHY JOIN OUR TEAM?
- Stability: With over 95 years in the industry, Canadian Linen offers job security.
- Competitive compensation package with performance-based incentives.
- Comprehensive benefits and employee support programs.
- Retirement Savings Plan to secure your future.
- Continuous training and mentorship opportunities.
- Collaborative and supportive team environment.
- Opportunities for career advancement.
POSITION OVERVIEW
We are looking for a Customer Service Operations Specialist to fulfill a dual role encompassing customer service and administrative support. The successful candidate will manage various administrative tasks and excel in a dynamic work setting. Ideal applicants will have a strong customer service background and prior experience in a receptionist capacity. Enthusiasm and a willingness to assist multiple operational departments are essential.
KEY RESPONSIBILITIES:
- Greet visitors and manage incoming calls using a multi-line communication system, as well as respond to customer inquiries via email.
- Order office supplies, compile and update presentation materials, and provide support to other departments as required.
- Collaborate with customer service representatives to ensure accurate billing, banking reconciliations, and address customer service inquiries.
- Manage accounts receivable and accounts payable functions.
- Maintain and update various reports in Oracle, Excel, and ABS on a daily basis.
IDEAL CANDIDATE WILL:
- Demonstrate proficiency in English, both spoken and written.
- Have experience in administrative or support roles.
- Be skilled in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Exhibit exceptional communication skills, both verbal and written.
- Provide outstanding customer service and effective communication.
- Maintain professionalism in punctuality, demeanor, and written communication.
- Show strong organizational skills in managing documents and administrative tasks.
- Be willing to undertake additional tasks as assigned.
BENEFITS OF WORKING WITH US:
- Job security: Canadian Linen/Quebec Linge has a long-standing history of employment in Canada.
- Excellent benefits and employee assistance programs.
- Retirement savings program (REER) to help you plan for the future.
We appreciate the interest of all candidates; however, only those selected for further discussion will be contacted.
Canadian Linen & Uniform Service Corp. is committed to creating a diverse and inclusive workplace. We recognize that our success is driven by the diverse perspectives and contributions of our employees. If you require accommodations during the recruitment process, please inform us to ensure equitable access.
***Detailed Job Description available upon request***
