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Sales and Service Leader

3 months ago

St Albert, Alberta, Canada EssilorLuxottica Group Full time

Requisition ID: 855629
Store #: Pearle Vision
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At Pearle Vision, we are dedicated to ensuring that every individual has access to the eye care they deserve. We seek individuals who are innovative, enthusiastic, and customer-oriented, ready to embrace opportunities in the eye care and retail sectors.

GENERAL FUNCTION

The Store Manager plays a crucial role in enhancing the store's sales and profitability while achieving patient care goals through effective personal selling and management of team members. This position ensures that the store meets all operational, sales, and merchandising objectives. The Store Manager exemplifies the commitment to delivering exceptional patient care and customer service while achieving sales targets.

MAJOR DUTIES & RESPONSIBILITIES

  • Oversees store management and daily operations.
  • Monitors tasks to guarantee sound operational practices.
  • Empowers team members to make informed decisions.
  • Drives performance by instilling a sense of urgency and resolving issues promptly.
  • Facilitates change by collaborating with team members.
  • Leads partnerships and co-planning initiatives.
  • Ensures the store consistently meets corporate and divisional standards for sales, merchandising, customer service, patient care, and operations.
  • Contributes to goal achievement through personal sales and customer interactions as needed.
  • Ensures team members are well-trained and skilled in their roles.
  • Monitors store performance to ensure team members meet expectations; initiates corrective actions when necessary.
  • Fosters teamwork among associates to achieve corporate and divisional sales objectives while demonstrating corporate values.
  • Recruits, interviews, and hires high-quality sales associates to maintain adequate staffing levels.
  • Mentors and develops team members to prepare them for promotional opportunities.
  • Ensures compliance with all Company HR policies and applicable laws.
  • Utilizes regional and Corporate HR resources to address issues related to HR services, associate relations, and benefits.
  • Creates a positive, inclusive, and respectful work environment for all employees.

BASIC (REQUIRED) QUALIFICATIONS

  • High School Diploma or GED, or equivalent experience.
  • Licensure as required by state or local regulations.
  • 3+ years of leadership experience in a retail environment.
  • Proven ability to lead, mentor, and cultivate associate relationships in a dynamic setting.
  • Ability to motivate a diverse team.
  • Demonstrated problem-solving skills across various scenarios.
  • Ability to implement solutions decisively.
  • Strong organizational skills for planning and monitoring progress towards objectives.
  • Ability to manage multiple tasks and adapt to changing circumstances.
  • Proficient in analyzing financial reports.
  • Strong verbal and written communication skills for effective team management.
  • Commitment to providing outstanding customer service and sales.
  • Physical capability to be active throughout the day and navigate the store environment.
  • Must demonstrate physical agility for handling merchandise.
  • Availability to work flexible hours, including early mornings, evenings, and weekends.

Compensation is influenced by various factors, including location, experience, qualifications, and skills. Additionally, a competitive bonus and/or commission plan may be available, along with a comprehensive benefits package that includes healthcare, retirement savings, paid time off, and employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities during the application and hiring process. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any protected characteristics.