Account Manager III

1 month ago

Thunder Bay, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Description

Job Summary

The Account Manager III is a key role in our Commercial Business segment, responsible for delivering exceptional customer experiences while driving profitable business growth. This role is accountable for expanding its portfolio and maximizing the value of existing commercial business customer relationships for both credit and non-credit products/services.

Key Responsibilities
  • Conduct credit analysis for own portfolio and work with a Credit Analyst on complex deals.
  • Develop a shadow portfolio of target businesses commensurate with the market and existing portfolio.
  • Work closely with internal and external subject matter experts and/or lending advisory groups.
  • Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience.
  • Lead all aspects of account management, credit, and operational risk for an assigned portfolio.
  • Act as a confident business banker expected to meet the needs of customers by providing creative products/solutions.
  • Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets.
  • Understand customer's operating environment, structure unique financing, cash management, and overall business needs to add value to the customer.
  • Possess and constantly build expert knowledge of the market, customers, and broader economic factors.
  • Develop and maintain centre of influence strategies and relationships.
  • Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs.
  • Enhance TDBG brand by participating in networking events.
Requirements
  • Expert level professional role primarily accountable for origination of new business and relationship management of existing customers for the Commercial Business segment.
  • Manages a portfolio in line with the business sales model characterized by moderate to high cash management, deposit, and credit complexity requirements.
  • Interpret and analyze customer financial statements with expert level credit acumen.
  • Identifies referral opportunities across business lines and segments.
  • Anticipates, identifies, and interprets market trends, and applies this knowledge to serve the needs of the customers.
  • Solves problems of moderate to high complexity and recommends new product and service solutions.
  • Possesses an expert level knowledge of products, sales, services, credit management practices, and processes, methods, and operating standards to drive business performance.
  • Works independently with minimal management guidance and supervision.
  • Executes and may support others in complex account management processes – structures sophisticated solutions and advice.
  • Guides and influences customers and stakeholders; converts information to compelling business context and advice at increasingly senior levels.
  • Compiles and interprets market intelligence to assist senior management with strategic direction for the business unit.
Education and Experience
  • Undergraduate/Graduate degree and/or
  • 7+ years of relevant experience
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

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