Senior QA Engineer for Salesforce Integration
4 weeks ago
Position Overview
Role Description
The Royal Bank of Canada is transforming the experience for our Advisors to enhance customer service excellence. In collaboration with Salesforce, we are developing our next-generation CRM Advisor Platform, designed to elevate customer journey support. We are seeking a Senior Quality Engineer to spearhead and implement testing strategies for our CRM initiatives. You will be part of a diverse and inclusive agile team focused on integrating RBC systems with Salesforce's Financial Services Cloud and Lightning platform.
Key Responsibilities
- Plan and oversee quality engineering activities within the designated LAB, including the management of assigned QE Analysts.
- Take ownership of the design, implementation, and upkeep of thorough test coverage for Salesforce FSC-based products within the LAB, including the integration of test automation.
- Promote quality and advocate for defect prevention and early detection through the adoption of quality engineering methodologies.
- Facilitate intricate group discussions and conduct information-gathering sessions with various IT teams and offshore collaborators.
- Develop in-depth knowledge of business logic, processes, data flows, and rules relevant to the scope, alongside hands-on test case creation and execution.
- Review testing artifacts to ensure adherence to QE processes and best practices, utilizing service virtualization and Salesforce mock tools to enable early testing.
- Communicate effectively with teams located across Canada.
Qualifications
Essential:
- Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, with over 5 years of experience in a Senior Quality Engineering role, demonstrating a successful track record in developing and executing test suites for Salesforce integration projects.
- Previous experience in testing Salesforce Financial Services Cloud implementations, ideally within a financial institution or large enterprise.
- Extensive experience in crafting complex end-to-end test scenarios for intricate use cases and business requirements, involving multiple data sources and system interfaces.
- Technical proficiency with APIs, events, logs, and batch processing.
- Strong technical foundation across various environments (cloud, distributed systems, business workflows, web services/APIs, SQL, and non-SQL databases) with a proven ability to navigate complex challenges in cross-functional projects.
Preferred:
- Salesforce Certified Administrator is preferred, with experience utilizing the Salesforce myTrailhead platform.
What We Offer
At RBC, we are committed to fostering an environment that encourages growth, collaboration, and the delivery of trusted advice to our clients and communities. We value our employees and strive to help them reach their full potential while making a positive impact.
- A comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, commissions, and stock options where applicable.
- Supportive leadership focused on your development through coaching and management opportunities.
- Engagement in a dynamic, collaborative, and high-performing team environment.
- Opportunities to make a meaningful difference and lasting impact.
- Flexible work/life balance options.
Commitment to Inclusion
At RBC, we embrace diversity and inclusion as key drivers of innovation and growth. We are dedicated to building inclusive teams and fostering an equitable workplace where all employees can bring their authentic selves to work. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.
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