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Quality Engineering Lead, Salesforce Integration
3 months ago
Position Overview
Role Summary
The Royal Bank of Canada is transforming the experience for our Advisors, enabling them to provide exceptional customer service. In collaboration with Salesforce, we are developing our next-generation CRM Advisor Platform, designed to enhance the customer journey significantly. We are seeking a Senior Quality Engineer to spearhead and implement testing strategies for our CRM initiatives. You will be part of a diverse and inclusive agile team focused on integrating RBC systems with Salesforce's Financial Services Cloud and Lightning platform.
Key Responsibilities
- Lead the planning and execution of Quality Engineering activities within the designated LAB, including overseeing QE Analysts.
- Own the design, implementation, and upkeep of extensive test coverage for Salesforce FSC-based products, including the implementation of test automation.
- Promote quality and advocate for defect prevention and early detection by adopting best practices in quality engineering.
- Facilitate complex meetings and conduct information-gathering sessions with various IT groups and offshore teams.
- Develop in-depth knowledge of business logic, processes, data flows, and rules relevant to the scope, alongside hands-on test case creation and execution.
- Review testing artifacts to ensure adherence to QE processes and best practices, utilizing service virtualization and Salesforce mock tools for early testing.
- Communicate effectively with teams located across the country.
Qualifications
Essential Skills:
- Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, with over 5 years of experience in a Senior Quality Engineering role, demonstrating a proven track record in developing and executing test suites for Salesforce integration projects.
- Experience in testing Salesforce Financial Services Cloud implementations, ideally within a financial institution or large enterprise.
- Proficient in crafting complex end-to-end test scenarios for intricate use cases and business requirements, involving multiple data sources and system interfaces.
- Technical expertise in utilizing APIs, events, logs, and batch processing.
- Strong technical foundation across various environments (cloud, distributed systems, business workflows, web services/APIs, SQL, and non-SQL databases) with a demonstrated ability to navigate complex issues in cross-functional projects.
Preferred Skills:
- Salesforce Certified Administrator is preferred, with experience using the Salesforce myTrailhead platform.
What We Offer
At RBC, we embrace the challenge of continuous improvement, fostering progressive thinking and collaboration to provide trusted advice that helps our clients thrive and our communities prosper. We prioritize our employees' well-being and success through:
- A comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, commissions, and stock options where applicable.
- Supportive leadership focused on your development through coaching and growth opportunities.
- A dynamic, collaborative, and high-performing team environment.
- Opportunities to make a meaningful impact.
- Flexible work/life balance options.
Commitment to Inclusion
At RBC, we are dedicated to fostering diversity and inclusion as a catalyst for innovation and growth. We strive to create inclusive teams and an equitable workplace where all employees can bring their authentic selves to work. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.
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