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Business Systems Analyst

2 months ago


Oakville, Ontario, Canada ClubRunner Full time

About ClubRunner

ClubRunner is a recognized leader in providing membership software tailored for non-profit service organizations and associations. Our offerings include a wide array of solutions such as membership management, content management, event organization, email marketing, and more. We are committed to leveraging cutting-edge technology to deliver exceptional solutions accompanied by outstanding customer service.

Role Overview

We are seeking a dedicated and results-oriented Business Analyst to assist our product team in achieving its objectives. In this capacity, you will play a pivotal role in defining our requirements and software specifications to advance our product strategy and successfully launch innovative software solutions.

Key Responsibilities

  • Investigate and evaluate requirements for both new and existing functionalities.
  • Document business workflows and system specifications.
  • Design solutions and create software specifications for new features and enhancements.
  • Perform gap analysis and competitive assessments.
  • Collaborate with the Product team to assess, negotiate, and plan the scope of work.
  • Maintain system documentation using Jira/Confluence.
  • Partner with QA to establish acceptance criteria and facilitate user acceptance testing.

Qualifications

  • At least 5 years of experience in Business Analysis within the software sector (CRM/SaaS preferred).
  • A degree in a relevant field.
  • Familiarity with CRM software and financial systems.
  • Strong written and verbal communication abilities.
  • Experience working in an agile development environment.

Preferred Knowledge & Experience

  • Experience in membership and subscription management, including dues and renewals.
  • Understanding of financial and commerce functionalities such as orders, invoices, taxes, and payments.
  • Knowledge of general accounting principles and integration with accounting software.
  • Experience with SaaS applications.
  • IIBA Certification is a plus.

What We Provide

We take pride in our modern technology and innovative products that empower our customers to succeed. We encourage every team member to pursue better solutions and believe in transparent communication, agility, and a customer-centric approach. A growth mindset and receptiveness to feedback are core values of our organization.

Our benefits include:

  • Remote work opportunities.
  • Competitive salary and paid time off.
  • Comprehensive medical, dental, and vision benefits.
  • Life, disability, and critical illness insurance.
  • Employee Assistance Program (EAP).
  • A healthy work-life balance.
  • A supportive culture focused on performance and merit.
  • Team-building and social events.

Commitment to Accessibility and Inclusion

We are dedicated to fostering inclusivity, diversity, equity, and accessibility within our workforce, reflecting the communities we serve. We welcome all qualified candidates to apply and are committed to complying with accessibility standards, ensuring accommodations are available throughout the recruitment process.