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Client Support Engineer

3 months ago


Brampton, Ontario, Canada Delight Immigration Services Full time
Position Overview

As a User Support Technician at Delight Immigration Services, you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will ensure that our clients receive the support they need to navigate technical issues effectively.

Educational Requirements
  • Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 1 to 2 years.
Key Responsibilities
  • Address user inquiries and difficulties related to computer systems.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support analysts.
  • Deliver support for business systems, networks, and internet services in response to user needs.
  • Facilitate the setup of equipment for employee use, ensuring proper installation of cables, operating systems, and relevant software.
Experience Requirements
  • Prior experience in a similar role is considered an asset.
  • Employment Duration: Permanent.
  • Working Language: English.
  • Work Hours: 37 to 40 hours per week.