Operations Manager
1 month ago
Our Commitment to You
At Seasons Retirement Communities, we recognize that each team member contributes significantly to the overall satisfaction of our residents. We cultivate an environment that encourages growth and support for our dedicated staff, providing opportunities for both personal and professional advancement within the seniors housing industry.
What We Seek
We are in search of individuals who are passionate about positively impacting the lives of others. Our ideal candidates are those who prioritize building meaningful connections and strive for excellence in service, ensuring our residents feel proud to call Seasons their home. Attention to detail, a willingness to go above and beyond, and a commitment to delivering exceptional experiences are essential qualities we value.
Your Role
We are currently seeking a Business Manager. This position encompasses all facets of administrative and clerical responsibilities for residents and service team members.
Key Responsibilities
- Serve as the initial point of contact for residents, visitors, service team members, and community partners, both in person and via phone.
- Provide operational support to the community across various functions.
- Oversee all accounts payable, accounts receivable, billing, payments, resident transitions, and other financial oversight.
- Ensure compliance with policies, procedures, and regulations pertaining to standards and regulatory requirements.
- Assist Service Team members and leaders with scheduling, performance evaluations, payroll, and understanding collective agreements.
- Perform additional duties as assigned.
Qualifications and Skills Required
- Covid-19 vaccination is mandatory.
- A minimum of two years of relevant experience in Seniors Housing or Hospitality, with preference given to candidates holding a Certification or Diploma in Administration.
- Strong communication skills, both verbal and written.
- Exceptional customer service and conflict resolution abilities.
- Current CPR & First Aid Certification.
- A valid Class G/Class 5 driver's license with a clean driving record (applicable to Ontario/Alberta).
All applicants must be legally authorized to work in Canada. A Criminal Record Search, which may include a vulnerable sector check, will be required as a condition of employment.
Seasons Retirement Communities is an equal opportunity employer and welcomes applications from all interested individuals. In line with our Accessibility Policy, requests for accommodation will be considered as part of our hiring process.
We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.
Note regarding COVID-19: In response to the COVID-19 situation in Canada, Seasons Retirement Communities has implemented enhanced precautionary measures in all our facilities. We continue to adhere to the guidance of provincial and federal authorities, sector regulators, and local Public Health agencies. Job responsibilities are being evaluated and adjusted as necessary to ensure the safety and well-being of the successful candidate.
Work Schedule: Monday to Friday with one rotating on-call weekend every seven weekends, totaling 75 hours bi-weekly.
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