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Sales Team Lead

2 months ago

Hamilton, Ontario, Canada Big Bee Convenience and Food Mart Full time
About the Role

We are seeking a highly skilled Sales Team Lead to join our team at Big Bee Convenience and Food Mart. As a Sales Team Lead, you will be responsible for overseeing the sales team and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Management: Supervise and coordinate the activities of sales staff, including assigning duties and tasks, and providing guidance and support as needed.
  • Sales Performance: Analyze sales data and develop strategies to improve sales performance, including identifying areas for improvement and implementing changes.
  • Customer Service: Ensure that customers receive exceptional service, including resolving customer complaints and issues in a timely and professional manner.
  • Inventory Management: Oversee the management of inventory, including ordering merchandise and authorizing returns.
  • Payroll Administration: Oversee payroll administration, including processing payroll and ensuring compliance with company policies.
  • Performance Reviews: Conduct regular performance reviews with sales staff, including providing feedback and coaching to improve performance.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • Experience: 2 years to less than 3 years of experience in a sales or management role.
  • Language: Fluency in English.
  • Work Schedule: 30 to 40 hours per week.
Personal Suitability
  • Interpersonal Skills: Excellent interpersonal skills, including the ability to communicate effectively with customers and staff.
  • Organizational Skills: Strong organizational skills, including the ability to prioritize tasks and manage multiple projects.
  • Dependability: Dependable and reliable, with a strong work ethic and commitment to excellence.