Senior Business Analyst

2 months ago

Winnipeg, Manitoba, Canada The North West Company Full time
Job Summary

We are seeking a highly skilled Senior Business Analyst to join our Retail Technology Solutions team at The North West Company. As a key member of our team, you will provide technical support services to our retail banners, ensuring the highest service standards are met.

Key Responsibilities
  • Provide 24x7 Tier 2 on-call support to our store chains to maintain peak operational performance.
  • Analyze and resolve day-to-day trouble tickets in a timely manner.
  • Consult with the Manager to determine and deliver solutions for unusual or undocumented problems.
  • Deliver preventative maintenance to store systems as needed.
  • Action Service Requests to provision equipment and services.
  • Travel to stores to address system concerns, including new store openings, disaster recovery, and upgrades.
  • Participate in IT project initiatives related to store support and operations.
Requirements
  • Minimum 5 years of progressive experience providing technical computer support.
  • Degree or diploma in a computer-related program, or equivalent experience, including technology-based certifications.
  • Direct experience supporting Point of Sale (POS) applications is required.
  • Knowledge of Storeline applications is a definite asset.
  • Knowledge of systems providing financial services, such as prepaid debit cards, account payments, and ATMs, is desirable.
  • Experience administering Microsoft Active Directory.
  • Experience administering Microsoft System Center Configuration Manager (application deployment, patching, OS deployment, etc.) is a definite asset.
  • Previous exposure to all phases and roles in the project life cycle, including experience as a project member.
  • Significant travel, including international, is a requirement of this position.
  • Must possess a valid passport with no border entry restrictions.
  • Strong organizational and time management skills.
  • Strong analytical and problem-resolution skills.
  • Superior verbal and written communication skills.
  • Ability to manage multiple projects and tasks at once.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for growth and development throughout the company.
  • A dynamic and diverse culture.
About Us

The North West Company is a leading retailer to under-served rural communities and urban neighborhood markets in various regions. Our stores offer a broad range of products and services with an emphasis on food. We are committed to inclusion and diversity and encourage applications from all candidates.

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