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Client Care Specialist

2 months ago

Kelowna, British Columbia, Canada 019986 Hub International Canada West ULC (Canada West) Full time

At HUB International Canada West ULC, we're proud to be a leading insurance brokerage, advising businesses and individuals on how to reach their goals. As a Client Care Representative, you'll be at the center of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world with tailored solutions and unrelenting advocacy.

The Opportunity

We're looking for a bright, outgoing, and people-oriented individual to join our team as an Auto Associate. As an Auto Associate, you'll advise new and existing clients in the branch on how to best protect their assets when it comes to automobile insurance. You'll build relationships and offer solutions using a diverse selection of insurance products while achieving performance targets.

What You'll Bring to Our Team

  • Easy-going and down-to-earth with a passion for building relationships
  • Ready to work hard and crush goals while maintaining a positive attitude
  • Detail-oriented and reliable with a focus on delivering exceptional customer service
  • Thrives in a team environment with a collaborative mindset
  • High school education or equivalent
  • Level 1 Insurance License is an asset, but not required

A Day in the Life

  • Build relationships with clients, colleagues, and automobile dealership representatives
  • Creatively offer a diverse selection of ICBC and private insurance products
  • Process a wide variety of auto insurance transactions, including renewals, new plates, transfers, cancellations, debt payments, and more
  • Upsell and cross-sell other insurance products from our other departments
  • Administrative duties, such as answering the phone and inventory restock

Salary Expectations

The expected salary range for this position is $41,600.00 to $45,000.00 and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level. HUB International Canada West ULC is proud to offer comprehensive benefit and total compensation packages, which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions for some positions.

Why Choose HUB?

  • We value education and continuous learning, and we'll assist you along your career development path
  • We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations, or programs
  • We're a company that gives back and is active in our communities, offering paid half a day off for volunteering
  • We offer room to grow within the organization and a diverse, challenging work environment
  • We're proud to offer lots of company perks, benefits, RRSP matching, and great compensation

Your Future with HUB

Choose a career with HUB International Canada West ULC and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you'll become part of a rapidly growing company that offers significant opportunity for advancement.

Our Vision

To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission

To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow, and make a difference in their communities.

Our Core Values

  • Entrepreneurship: We encourage innovation and educated risk-taking
  • Integrity: We do the right thing every time
  • Teamwork: We work together to maximize results
  • Accountability: We measure and take responsibility for outcomes
  • Service: We serve customers, communities, and colleagues