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Strategic Change Management Leader

2 months ago

Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time
Job Summary

We are seeking a highly skilled and experienced Strategic Change Management Leader to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our organization, you will be responsible for leading organizational strategy and change management for our Global Contact Centers.

Key Responsibilities
  • Strategic Planning
    • Develop and implement strategic plans to drive business growth and improve operational efficiency.
    • Collaborate with cross-functional teams to ensure alignment and integration of contact center strategy with broader organizational initiatives.
  • Change Enablement
    • Establish and implement change management strategies to support the adoption of new processes, technologies, and ways of working within the contact center.
    • Develop and drive change management plans that encompass communication, training, and partner engagement to drive consensus and minimize resistance to change.
  • Leadership and Collaboration
    • Lead and manage a team of change management professionals to drive business outcomes.
    • Collaborate with senior management and other stakeholders to ensure effective communication and alignment on business objectives.
Requirements
  • Education and Experience
    • Master's degree in Business Administration, Organizational Development, or related field.
    • Minimum 10 years of experience in change management, organizational development, or a related field.
  • Skills and Qualifications
    • Proven track record of success in leading organizational change initiatives.
    • Strong strategic planning and leadership skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • Competitive Compensation and Benefits
    • Annual base salary range: $123,400.00 CAD - $229,300.00 CAD.
    • Comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for Growth and Development
    • Professional development and leadership opportunities.
    • Flexible work policies and strong work-life balance.