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Full-Time Retail Team Leader

3 months ago

Nanaimo, British Columbia, Canada Lush Handmade Cosmetics Full time

Position: Full Time Floor Leader

Weekly: 30-39 hours

Role Overview:

As a Floor Leader, you will be instrumental in assisting the Store Management Team in various facets of the business. Your responsibilities will encompass driving sales, managing store operations, and leading training initiatives. Collaborating with your fellow leaders, you will ensure that every element of the store operates smoothly, fostering an outstanding customer experience, a motivated workforce, and operational excellence.

Your daily activities will primarily take place on the sales floor, where you will guide and motivate a team of sales associates to meet and exceed their targets. By cultivating a culture of enthusiasm and positivity, you will contribute to a work environment that is both efficient and enjoyable, leading to satisfied customers and content employees. The Floor Leader position is dedicated to enhancing the customer experience, one product at a time.

Key Responsibilities:

Sales & Customer Engagement:

  • Sales Performance: Leverage sales data to provide effective coaching and feedback to the sales team, making necessary adjustments to optimize the sales floor layout and achieve sales objectives. Take accountability for your results and actively seek to enhance the contribution of your segments to the store's overall performance. Celebrate achievements with your team.
  • Customer Engagement: Set a standard for delivering exceptional customer service on the sales floor, including conducting product demonstrations. Engage with customers, collaborate with your team, and strive to surpass daily sales targets. By nurturing a culture of excellence in customer service, you will drive sales, cultivate a loyal customer base, and enhance the store's reputation.
  • Brand Advocacy: Educate customers about the brand's values, including ethical practices, sustainability, and product integrity, through community engagement and in-store events.
  • Product Knowledge: Continuously enhance your understanding of products to provide informed recommendations tailored to customer needs.

Team Development:

  • Training & Coaching: Mentor and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to elevate their performance and drive sales growth. Lead by example, take charge of your development, and actively seek feedback and resources to enhance your skills.
  • Diversity & Inclusion: Promote open dialogue and actively listen to team members' perspectives on diversity and inclusion. Foster a sense of belonging by encouraging teamwork and recognizing each employee's unique contributions.

Operational Management:

  • Cash Management: Oversee cash handling processes, including customer transactions, register operations, and nightly deposits, ensuring the store's security.
  • Attendance Management: Model exemplary attendance and punctuality, encouraging the same from all employees. Monitor employee breaks to promote a healthy work environment.
  • Store Presentation: Maintain a clean, organized, and visually appealing store to enhance the shopping experience.
  • Inventory Management: Train your team on inventory best practices and assist management with inventory tasks.
  • Compliance: Support management in maintaining store compliance with company policies and procedures.

Qualifications:

Required:

  • Minimum 1 year of experience in:
    • customer service and sales
    • cash handling and operational procedures
    • supervisory roles involving coaching and training
    • problem-solving in customer service
    • fast-paced team environments
  • Knowledge and passion for skincare and ethical business practices.
  • Flexible availability to meet store needs.

Preferred:

  • Experience with consultation-based customer service.
  • Experience analyzing sales metrics.
  • Experience in skincare or cosmetics.
  • Experience in diversity and inclusion training.
  • Fluency in additional languages is a plus.

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