Full Time Service Team Member

4 weeks ago

Nanaimo, British Columbia, Canada Michaels Full time
Job Title: Full Time Service Team Member

Michaels is seeking a Full Time Service Team Member to join our team in Vancouver Island-Nanaimo, BC.

Job Summary:

We are looking for a highly motivated and customer-focused individual to provide exceptional service to our customers. As a Full Time Service Team Member, you will be responsible for delivering a fast and friendly checkout experience, helping customers shop our store, and finding what they're looking for.

Key Responsibilities:
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Help customers shop, locate products, and provide them with solutions
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production
Requirements:
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment:

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

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