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IT Quality Process Improvement Manager
2 months ago
Bombardier is a global leader in the aerospace industry, renowned for creating innovative and game-changing aircraft. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability, and safety. As a global organization, we are focused on working together with a team spirit to achieve excellence.
Key Responsibilities:
• Develop and implement quality improvement initiatives for IT tools and processes across all Bombardier sites.
• Design and execute communication, change management, and risk mitigation plans based on a thorough understanding of site-specific requirements.
• Establish metrics and control systems to facilitate sustaining initiatives, decision-making, and action.
• Plan and lead workshops, map processes, create training materials, and support sessions to ensure effective knowledge transfer.
• Act as a coach to management and stakeholders to promote the adoption and maintenance of best practices.
• Coordinate issue ownership and follow-up with stakeholders to ensure timely resolution.
• Lead weekly meetings to present progress and performance to management.
Requirements:
• Hold a degree and possess at least eight (8) years of experience in engineering, operations management, or a relevant field.
• Possess a background in project management, particularly in the deployment of IT tools.
• Have experience in the aviation industry or a highly regulated field (an asset).
• Demonstrate the ability to simplify and synthesize complex information for various audiences, both in writing and verbally.
• Work autonomously and rigorously, both remotely and in the office.
• Manage multiple priorities under pressure and maintain a high level of productivity.
• Develop partnerships and build business relationships.
• Be dynamic, open-minded, and possess a sense of initiative.
• Be proficient in Microsoft Office 365.
• Have good skills in developing dashboards (e.g., Microsoft Power BI).
• Speak English and French (Spanish an asset).
About You:
• You are a motivated and results-driven professional with a passion for quality and process improvement.
• You are an effective communicator and team player with excellent interpersonal skills.
• You are proficient in Microsoft Office 365 and have experience with dashboard development.
• You are fluent in English and French (Spanish an asset).
What We Offer:
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• A competitive compensation package.
• A comprehensive benefits program.
• A recognition and reward program.
