Senior Laboratory Support Specialist

1 month ago

Toronto, Ontario, Canada Seneca Full time
Job Summary

The Senior Laboratory Support Specialist is a key member of the IT team at Seneca, responsible for the maintenance and operation of the information technology laboratory facilities. This role requires a strong technical background and excellent communication skills to provide technical assistance to students, faculty, and staff.

Key Responsibilities
  • Manage and maintain IT laboratory facilities, including planning, servicing, repairing, purchasing, and designing.
  • Provide technical assistance to students, faculty, and staff on all matters concerning the laboratories and infrastructure.
  • Assist other technical support staff with the setup and maintenance of laboratory equipment.
  • Maintain records and control capital equipment and operating supplies within the laboratory budget.
  • Hire, train, and supervise student lab assistants.
  • Travel or rotate between campuses as required.
Technical Requirements
  • Proactively manage ITAS network, including systems, OS, hardware, and services within acceptable limits.
  • Provide server and equipment support.
  • Support virtualization software and maintain data storage units.
  • Handle system backup, recovery, application, and system support.
  • Maintain and optimize LAN network; set up and configure LAN switches and firewalls.
  • Monitor network traffic, generate detailed reports, and troubleshoot communication issues.
  • Research and recommend software and hardware solutions for ITAS labs and servers.
  • Assist with infrastructure planning and growth.
  • Develop documentation, including network diagrams and inventory with lifecycle plans.
  • Manage security, including system passwords and access rights on ITAS network appliances.
Faculty and Student Support
  • Collaborate with faculty to design and modify lab functionality.
  • Set up lab environments and prepare virtual machines for labs, projects, and assessments.
  • Answer student questions about lab assignments and course material to reinforce faculty instruction.
  • Maintain technical information for lab activities.
  • Manage access to vendor-specific training materials, ensuring compliance with ITAS and ITS policies and cost approvals.
Budget and Purchase Monitoring
  • Collaborate with faculty, other members of the support staff, and the Chair to determine required ITAS laboratory equipment.
  • Contact and arrange with suppliers to have teaching systems and/or capital equipment demonstrated and evaluated; make recommendations for purchases and/or partnerships.
  • Initiate purchase requisitions for acquisition of capital equipment and consumable supplies.
  • Liaise with the purchasing office, accounts payable, and shipping/receiving to follow up on the status of these goods and services for payment purposes and to track operational budgets.
  • Control operating supplies and maintenance budgets. Maintain records on consumable supplies and capital equipment expenditures.
Technology Development
  • Investigate and research the use of the latest technological developments and innovations in the IT security industry.
  • Liaise with manufacturers and/or suppliers to locate and acquire information on these technology trends.
  • Train ITAS technical support members for coverage and actively participate in providing mutual support.
Qualifications
  • Minimum three (3) year Diploma/Degree in Computer Systems Technology; Computer Science; Computer Engineering Technology IT Security or related field.
  • Cisco or Aruba and/or Network+ certification is required.
  • Other certifications including CISA, CISSP, CEH or Security+ is an asset.
  • WHMIS, Ladder Safety training, First Aid & CPR in progress or in good standing.
Experience
  • Minimum eight (8) years of progressive experience in an IT administrative role-networking/infrastructure environment.
  • IT experience in a post-secondary lab environment is an asset.
Skills
  • Strong ability to lead team of resources on a project.
  • Strong interpersonal, communication, and conflict-resolution skills, with experience coaching diverse stakeholders.
  • Expertise in handling complex technology assignments and adapting software support methods to changing environments.
  • Proficient in IT security issue management, tracking, and analyzing complex software problems.
  • Advanced skills in operating and manipulating systems software, creating/modifying programs/scripts, and performing systems management functions.
  • Excellent organizational, time management, and problem-solving abilities, with a strong understanding of computer hardware, peripherals, and software applications.
  • Capability to work independently, manage multiple priorities, travel between campuses if needed, and provide standby support as required.

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