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Food and Beverage Service Associate

2 months ago

WallaceWoodworth, Canada Fox Harb'r Resort Full time

Job Summary:

We are seeking a highly skilled and customer-focused Food and Beverage Server to join our team at Fox Harb'r Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment.

Responsibilities:

  • Take a responsible role in day-to-day operation, maintaining and assisting others in the appearance and operating efficiency of all dining areas.
  • Perform all aspects of service expectations and any necessary extra duties as assigned.
  • Adhere to company policies and departmental procedures.
  • Ensure all menu items are entered in POS quickly and correctly with follow-up with kitchen team members.
  • Become aware and knowledgeable of all menu specials, shortages or item specifics on a per shift/day basis as well as knowledge of existing menus.
  • Ensure the cleanliness and proper storage of all products, tools, and workspaces.
  • Ensure all health regulations and food safety techniques are followed.
  • Maintain clean and organized work area.
  • Be diligent in reporting any breakage, incident, or safety concern to supervisor or F&B Director.
  • Ask for assistance in areas of service or procedural performance as needed.
  • Maintain the security of information, key control areas, inventories, and time management, not only displaying responsible actions, but also encouraging them in others.
  • Learn and know areas of product knowledge, service techniques, and procedures.
  • Completion of closing tasks such as reports preparation, checklist of completed duties, and a synopsis of the shift/day/night where pertinent information is recorded for follow-up or as reporting for incoming team members.
  • Closing tasks may also include the safe and clean state of departure from premises; ensuring areas are locked, closed, or turned off as required.
  • Present bills to customers and accept payment in cash, credit, or debit cards, travelers' cheques, or room billings.
  • Describe menu items including daily specials for customers.
  • Advise on menu selections.
  • Clear and clean tables, trays, and chairs.
  • Serve food and beverages.

Requirements:

  • Strong interpersonal and communication skills.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work independently and as part of a team effectively.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.