Transportation Coordinator

1 month ago


Red Deer, Alberta, Canada CB Canada Full time

Job Summary:

The Customer Service Coordinator will be responsible for scheduling drivers, providing professional telephone and radio assistance, and administrative duties. This is a full-time position, working Monday to Friday from 6:30 am to 2:30 pm.

Key Responsibilities:

  • Provide exceptional customer service to internal and external stakeholders
  • Schedule drivers and coordinate transportation operations
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Perform administrative tasks, such as data entry and record-keeping
  • Collaborate with the operations team to ensure seamless service delivery
  • Develop and maintain strong relationships with customers and stakeholders
  • Stay up-to-date with industry developments and best practices

Requirements:

  • Excellent customer service skills and a proven ability to serve the public in a courteous and helpful manner
  • Strong verbal and written communication skills, with intuitive and empathetic listening skills
  • Strong telephone etiquette and ability to work in a fast-paced environment
  • Very organized and able to multitask with ease
  • Strong computer skills and knowledge of Microsoft Programs
  • Ability to work effectively under pressure and as part of a team
  • Clear criminal record and valid Alberta driver's license
  • Demonstrated problem-solving skills and good map reading skills


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