Current jobs related to Senior Customer Success Manager - Toronto, Ontario - Onfido Inc (USA)

  • Senior Customer Success Manager

    5 days ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsWe are a leading provider of predictive intelligence on local utility & public infrastructure markets.Our mission is to deliver innovative solutions that enable a faster, more transparent, and more efficient infrastructure marketplace.We turn millions of unstructured documents into high-value intelligence feeds and datasets that are available...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...

  • Senior Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic...

  • Senior Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada SimCorp AS Full time

    Key Role in Customer SuccessThe Senior Customer Success Manager plays a pivotal role in helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp.Driving Strategic PartnershipsThis role engages our customers to create an effective strategic partnership by driving a collaborative approach to customer...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada SimCorp AS Full time

    Key Role in Customer SuccessThe Senior Customer Success Manager plays a pivotal role in helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp.Driving Strategic PartnershipsThis role engages our customers to create an effective strategic partnership by driving a collaborative approach to customer...

  • Senior Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    We are seeking a proactive, analytical, and personable Senior Customer Success Manager to join our rapidly growing team. As a key member of our Customer Success team, you will be responsible for owning an enterprise portfolio to ensure customer satisfaction and retention metrics are met and exceeded.Key Responsibilities:Strategic ownership of a customer...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...

  • Senior Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at Citylitics. As a key member of our Customer Success team, you will be responsible for owning and growing a portfolio of enterprise customers, ensuring their satisfaction and retention.Key Responsibilities:Strategic ownership of a...

  • Senior Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada SimCorp AS Full time

    Key ResponsibilitiesThe Senior Customer Success Manager plays a pivotal role in helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp.This role will engage our customers to create an effective strategic partnership by driving a collaborative approach to customer success.Main Responsibilities:Develop...

  • Senior Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada SimCorp AS Full time

    Key ResponsibilitiesThe Senior Customer Success Manager plays a pivotal role in helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp.This role will engage our customers to create an effective strategic partnership by driving a collaborative approach to customer success.Main Responsibilities:Develop...

  • Senior Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsWe're a leading provider of predictive intelligence on local utility and public infrastructure markets.Our mission is to empower solution providers to connect with cities and their infrastructure needs in a faster and more digital way.We're looking for a proactive and analytical Senior Customer Success Manager to join our team.Key...

  • Senior Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsWe're a pioneering analytics startup revolutionizing data intelligence in the infrastructure sector. Our mission is to empower solution providers to connect with cities and their infrastructure needs in a faster, more transparent, and efficient way.Job DescriptionWe're seeking a proactive, analytical, and personable Senior Customer Success...

  • Senior Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsWe're a pioneering analytics startup revolutionizing data intelligence in the infrastructure sector. Our mission is to empower solution providers to connect with cities and their infrastructure needs in a faster, more transparent, and efficient way.Job DescriptionWe're seeking a proactive, analytical, and personable Senior Customer Success...

  • Senior Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsWe're a pioneering analytics startup revolutionizing data intelligence in the infrastructure sector. Our mission is to empower solution providers to connect with cities and their infrastructure needs in a faster, more transparent, and efficient way.Job DescriptionWe're seeking a proactive, analytical, and personable Senior Customer Success...

  • Senior Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsWe're a pioneering analytics startup revolutionizing data intelligence in the infrastructure sector. Our mission is to empower solution providers to connect with cities and their infrastructure needs in a faster, more transparent, and efficient way.Job DescriptionWe're seeking a proactive, analytical, and personable Senior Customer Success...

  • Senior Customer Success Manager

    3 weeks ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsWe're a pioneering analytics startup revolutionizing data intelligence in the infrastructure sector. Our mission is to empower solution providers to connect with cities and their infrastructure needs in a faster, more transparent, and efficient way.Job SummaryWe're seeking a proactive, analytical, and personable Senior Customer Success...

Senior Customer Success Manager

2 months ago

Toronto, Ontario, Canada Onfido Inc (USA) Full time

About Onfido Inc (USA)

Onfido Inc (USA) is a leading provider of identity verification and authentication solutions for businesses. We help organizations verify the identities of their customers and employees, ensuring a secure and seamless experience for all parties involved.

Job Summary

We are seeking a highly skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for managing a portfolio of accounts, driving customer adoption and usage, and ensuring that our customers have the best possible experience with our solutions.

Key Responsibilities

  • Manage a portfolio of accounts and develop strategic plans to drive customer growth and retention
  • Work closely with our Account Executive and Product teams to deliver exceptional customer service and support
  • Client onboarding and take up of our solutions, working alongside client and Onfido representatives
  • Solve client challenges by working in partnership with clients and presenting solutions
  • Focus on personal and team development to improve team performance and enable us to scale more effectively

Requirements

  • 2+ years of experience in Customer Success Management, Client Service, Account Management, Technical Account Management, or similar
  • Experience of managing a Book of Business value $1M to $3M, along with quarterly KPIs such as revenue usage and retention rates
  • Good commercial business and technical acumen understanding client challenges with IT development and deployment, especially in the SaaS market
  • A Business solutions focus, with emphasis on helping customers meet business outcomes
  • Demonstrable Stakeholder Management skills, both within service providers and customer teams
  • The ability to communicate and present complex information concisely with sound reasoning and strong attention to detail
  • Service delivery skills, being comfortable monitoring performance and dealing with issue management, resolving problems that help the client and the service provider
  • Evidence of good data analytical skills
  • Experience working in SaaS environments preferred

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.