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Customer Service Supervisor

2 months ago

Surrey, British Columbia, Canada Sunrise Windows Ltd. Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Sunrise Windows Ltd.

Key Responsibilities
  • Co-ordination and Team Management
    • Coordinate and assign tasks to team members to ensure efficient workflow and meet business objectives.
    • Review and evaluate team performance to identify areas for improvement and implement changes as needed.
  • Operations and Maintenance
    • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
    • Arrange for repair work as needed to minimize downtime and maintain productivity.
  • Supply Chain Management
    • Requisition materials and supplies as needed to support business operations.
  • Customer Service
    • Ensure that customer service delivery meets the company's standards and expectations.
  • Work Environment
    • Work in a fast-paced environment with multiple priorities and deadlines.
    • Work 35 hours per week.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • English language proficiency.