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Head of Client Services
3 months ago
Overview
A prominent non-profit organization committed to enhancing family and community support services. This organization aims to transform lives and empower individuals and families through a variety of essential services. The community served is diverse and rapidly evolving.
Mission
The organization seeks a Director of Client Services to lead and manage the various programs and services provided. The successful candidate will be tasked with strategic planning, development, execution, and assessment of programs to ensure alignment with the organization's mission and objectives.
Key Responsibilities
- Provide guidance and support to program personnel, cultivating a constructive work atmosphere.
- Assess community needs and create programs to meet those needs, working in partnership with stakeholders.
- Manage program operations, including financial oversight and staffing.
- Formulate and execute the organization's strategic initiatives, tracking progress towards objectives.
- Establish collaborations with other organizations and stakeholders to improve program effectiveness.
- Evaluate program results, ensuring adherence to relevant laws and regulations.
- Represent the organization at external meetings and events, promoting awareness of programs.
- Perform additional duties as required.
Qualifications
- Exceptional leadership capabilities and a comprehensive understanding of social service initiatives.
- A Master's degree in a pertinent field along with a decade of managerial experience.
- Ability to formulate client-centered strategies, prioritize client needs, and communicate effectively.
- Strong analytical abilities, financial management skills, and advocacy experience.
- Cultural awareness and understanding of diversity, inclusivity, and equity matters.
- Experience in program assessment and ongoing quality enhancement.
About the Organization
This organization is devoted to supporting the community by delivering vital services. They are focused on creating a positive impact on individuals and families through their diverse programs and initiatives.
