Field Service Technician
7 days ago
We are seeking a highly skilled Field Service Technician to join our team at MBI I.T. Services. As a key member of our technical support team, you will be responsible for providing top-notch maintenance, monitoring, and testing of systems for multiple sites.
Key Responsibilities- System Maintenance and Support
- Perform continuous maintenance, monitoring, and testing of systems to prevent unnecessary downtime.
- Identify and troubleshoot hardware, software, and network issues.
- Investigate problem areas and recommend enhancements and improvements.
- Implement modifications to support end-users and ensure usage is consistent with industry standards.
- Technical Support and Liaison
- Liaise with third-party vendors for support, repairs, replacement, or modification of systems or services.
- Provide technical support for existing and emerging in-court technologies, including video conferencing, electronic evidentiary display systems, and digital audio recording.
- Equipment Installation and Configuration
- Perform equipment installation, configuration, and testing.
- Address technical troubleshooting for end-users.
- Technical Requirements
- Requires knowledge of various types of computer hardware, network topologies, and remote administration tools.
- Must have experience with maintenance operations, testing, diagnostic software, data backup software, and recovery procedures.
- 2-4 years of experience in a Field Service Technician role.
- Strong knowledge of Windows 7 and experience with Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac.
- Good communication skills, customer-friendly, and adaptable.
- College diploma or university degree in Computer Science and/or Information Technologies.
- CompTIA A+ certifications.
- Cisco or Microsoft certifications.
$28-30/hour
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