Operations Manager
1 month ago
We are seeking a skilled Operations Officer to join our team in Montreal. As an Operations Officer, you will be responsible for providing operational support to our clients, performing general to specialized transactions and processing activities within the Operations and Business Services function.
Key Responsibilities:- Provide a broad range of operational support, executing transactions accurately and on time, adhering to established guidelines and Service Level Agreements (SLAs).
- Refer or escalate operational issues based on a solid understanding of the issue, collaborating with the appropriate functions or partners to resolve and maintain service quality.
- Identify opportunities for improving service delivery and support partners with incoming transactions, validating information and making adjustments within authority levels.
- Manage your workload to meet SLA requirements for service and productivity, and stay informed of internal and industry regulations, applying due diligence in adherence to policies and procedures.
- Exercise discretion in managing confidential information and escalate issues when necessary.
- Review and enhance internal processes, investigate non-standard or high-risk activities, and ensure compliance with enterprise frameworks and Bank Code of Conduct.
- Bilingual in French and English.
- Basic computer skills (Microsoft Word, PowerPoint, Excel).
- Ability to meet strict deadlines and handle high workloads; understanding of SLAs and due dates.
- Adaptability to changing policies and procedures.
- Capability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Strong attention to detail.
- Ability to perform repetitive tasks and apply critical thinking.
- Previous banking experience (credit/debit transactional knowledge and transaction analysis).
- High school diploma required - Post-Secondary is an asset.
- Bookkeeping or accounting background.
- Financial background.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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