Automotive Repair Expert

4 weeks ago

St Catharines, Ontario, Canada Performance Auto Group Full time

Key Responsibilities:

  • Maintain a positive demeanor to enhance customer satisfaction and support junior staff.
  • Timely retrieval of repair orders from dispatch.
  • Acquire necessary parts from the Parts Department as needed.
  • Utilize the repair order punch clock correctly, logging time accurately for each task.
  • Conduct road tests on vehicles as required.
  • Address customer concerns using the Three C's approach – Complaint, Cause, Correction.
  • Inspect all vehicles to identify any additional safety or service needs.
  • Compile a comprehensive report on the reverse side of the repair order.
  • Estimate flat rate times for each recommendation, utilizing provided manuals and company policies.
  • Gather parts pricing and availability for each recommendation.
  • Execute all tasks as specified on the front of the repair order and authorized on the back, ensuring efficiency and precision in line with company and manufacturer standards.
  • Order parts upon receiving authorization, unless instructed otherwise, and note this on the repair order.
  • Save and label parts for warranty or insurance jobs, or as requested by the customer.
  • Perform road tests after any service that involves wheel removal or repairs affecting drivability.
  • Ensure all work is completed thoroughly, accurately, and promptly.
  • Work independently without supervision.
  • Oversee the work of apprentice technicians or students, reporting any deficiencies to the Service Manager immediately.
  • Participate in factory-sponsored training sessions as scheduled by management.
  • Engage in dealer-specified training courses as scheduled by management.
  • Stay updated on all factory technical bulletins.
  • Learn and adapt to current and emerging automotive technologies.
  • Maintain a high level of focus to avoid repeat repairs.
  • Ensure customer vehicles are returned in a cleaner condition than received, both inside and out.
  • Keep the work area organized and clean at all times.
  • Perform other duties as assigned by management.

Qualifications:

  • High school diploma or GED.
  • Fully licensed Automotive Service Technician (310S or higher).
  • Preferred knowledge and experience in automotive mechanical operations.
  • Team-oriented with a positive outlook.
  • Ability to thrive under pressure in a dynamic environment.
  • Dependable and capable of working efficiently with minimal oversight.
  • Ability to read and understand instructions and information.
  • Valid Ontario Driver's License with a clean driving record.
  • Willingness to work Saturdays as needed.
  • Professional appearance, sound judgment, and mature demeanor.
  • Personable, dependable, and courteous.
  • Ability to work effectively in a fast-paced setting.
  • Demonstrated eagerness to learn and excel.
  • Strong diagnostic and electrical skills.

Benefits:

  • Comprehensive management support and guidance.
  • Opportunities for advancement through our internal career mobility program.
  • Access to health, dental, and vision insurance.
  • Tool and boot allowance.
  • Competitive production bonuses.
  • Provided toolboxes and cabinets.
  • Paid OEM training and productivity bonuses.
  • Modern facility equipped with the latest technology.
  • Disability, critical illness, and life insurance for unforeseen events.
  • Employee Assistance Plan (EAP) for wellness support for you and your family.
  • Discounts on vehicles, services, and parts for you and your family.
  • Discounts with retailers and service providers nationwide.
  • Engaging employee events.
  • Commitment to community involvement and support.

***Compensation will be based on knowledge, experience, and bonus earnings.***

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