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Service Delivery Specialist

2 months ago

Saskatoon, Saskatchewan, Canada Nutrien Full time

About Nutrien

Nutrien is a leading provider of agricultural products, services, and solutions. With a strong commitment to safety, inclusion, integrity, and results, we strive to be the best in the industry.

Our Purpose

We harvest the best by fostering a diverse and inclusive work environment where everyone has a voice and can contribute to our success. Our team members are collaborative, customer-focused, and passionate about delivering exceptional results.

The Role

We are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our IT support organization, you will be responsible for:

  • Monitoring multiple intake methods for escalations and responding in a timely manner
  • Acting as a liaison between customers and level 2+ support teams to collaborate on continuous improvement
  • Providing advanced level support to IT colleagues via phone, email, chat, and self-service
  • Escalating and triaging incidents and requests internally or to level 2+ groups as required
  • Supporting the latest mobile devices and developed applications
  • Installing, modifying, and repairing computer hardware and software via remote access means

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science, Engineering, Business, or another relevant field
  • 2+ years of IT experience supporting desktop issues within an enterprise environment in a support role in a PC environment
  • Excellent verbal and written communication skills that enable the delivery of consistent, exceptional customer service
  • Strong troubleshooting skills managing workstations, network, and its peripherals, other devices like printers, scanner, CC machines, wireless devices, etc.
  • Working experience with Azure, Exchange, Office365 Administration & Licensing, Active Directory understanding
  • Ability to learn new technology and business applications
  • Experience with enterprise Incident Management solutions, preferably ServiceNow
  • Desired certifications: ITIL Foundations and MCDST certifications and Experience using LogMeIn, RDC, SharePoint and Citrix technologies

What We Offer

Nutrien offers a competitive compensation package, opportunities for career growth and development, and a collaborative work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.