Service Delivery Specialist

3 weeks ago

Saskatoon, Saskatchewan, Canada TerraSource Global Full time
Job Summary

We are seeking a highly skilled Service Delivery Specialist to join our team at TerraSource Global. As a key member of our Field Service Department, you will be responsible for delivering exceptional service to our customers, ensuring their equipment is running at optimal levels and maximizing their satisfaction.

Key Responsibilities:

  • Provide expert technical support to customers, including installation, operation, and maintenance of our equipment.
  • Conduct thorough evaluations of equipment to identify areas for improvement and submit requests for service or parts.
  • Work closely with customers, sales representatives, and other departments to identify opportunities for service visits and drive quote volume.
  • Complete service visits, generate professional reports, and submit billing in a timely manner.
  • Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
  • Manage time and resources effectively to minimize overtime and expenses, while generating Value Add Service and Parts Quotes.
  • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.

Requirements:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school in a technical field; or a minimum of 5 year(s) related heavy industrial service experience and/or training; or equivalent combination of education and experience with an emphasis in electrical and mechanical systems.
  • English writing and verbal - required. French, a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and engineering drawings. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
  • Ability to utilize mathematical concepts such as fractions, percentages, and ratios in practical situations.
  • Considerable ingenuity and judgment required to deal with factors not easily evaluated, interpret results and make decisions working independently.
  • Generating professional and grammatically accurate technical reports and proposals, not requiring routine review by others.
  • Ability to operate general hand tools, measuring devices, air tools, and other common equipment for industrial equipment maintenance.
  • Must possess a valid driver's license in state of residence and be insurable under company's motor vehicle insurance policy.
  • Demonstrated common PC Skills including Microsoft products.
  • Experience with SalesForce or similar customer management software.
  • Must complete annual MSHA Vendor Training. Surface and Underground Vendor Training / Certifications.

Travel Requirements:

Employee must be able to travel 60% of the time. Some international travel required.

Work Schedule:

Work schedule may be adjusted to allow weekdays off when weekends are worked.

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee's ability to see near and far distances.

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