In-store Customer Experience Representative

1 month ago


Burnaby, British Columbia, Canada UNIQLO Full time

Job Title: In-store Customer Experience Specialist

Location: Vancouver, British Colombia

Job Summary:

We are seeking a highly skilled In-store Customer Experience Specialist to join our team at UNIQLO Metropolis at Metrotown. As a brand ambassador, you will be responsible for creating a store experience that exceeds customer expectations and drives sales growth.

Key Responsibilities:

  • Act as a brand ambassador by positively representing the brand and its mission and vision.
  • Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction.
  • Utilize company tools to build brand recognition and maximize sales and profits.
  • Advocate the integration of stores and eCommerce to evolve the purchasing experience for customers.
  • Develop and share insights on new products/services and provide customer feedback through internal communication channels.
  • Work as a team player, upholding company policies and procedures in all aspects of customer service and contributing to a positive working environment.
  • Assist management to identify and resolve issues in the store and support special projects as assigned.

Requirements:

  • Post-secondary education with at least 3 years of experience in similar roles.
  • Excellent communication and interpersonal skills with a smile.
  • Ability to have problem-solving skills and detail-oriented.
  • Ability to work a flexible schedule that meets the business needs, including evenings, weekends, and holidays.
  • Ability to stand for long periods of time, read computer terminals, push, pull, or move objects of up to 50 pounds.


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