In-store Customer Experience Representative

1 month ago


Burnaby, British Columbia, Canada UNIQLO Full time
Job Title: In-store Customer Experience Specialist

Job Summary:

We are seeking a highly skilled In-store Customer Experience Specialist to join our team at UNIQLO Metropolis at Metrotown in Vancouver, British Colombia. As a key member of our store team, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and promoting our brand values.

Key Responsibilities:
  • Customer Service: Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Brand Ambassador: Act as a brand ambassador, representing UNIQLO values and mission in all interactions with customers and colleagues.
  • Sales and Service: Utilize company tools to maximize sales and profits, and increase customer satisfaction through effective communication and problem-solving skills.
  • Team Player: Work collaboratively with colleagues to achieve store goals, uphold company policies, and contribute to a positive working environment.
  • Problem-Solving: Identify and resolve customer issues, and support special projects as assigned by management.
Requirements:
  • Education: Post-secondary education with at least 3 years of experience in similar roles.
  • Communication Skills: Excellent communication and interpersonal skills, with a strong ability to build relationships with customers and colleagues.
  • Problem-Solving Skills: Ability to think critically and solve problems effectively, with a focus on customer satisfaction.
  • Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Physical Demands: Ability to stand for long periods, read computer terminals, and perform other physical demands of the role.

Why Join Our Team:

As a UNIQLO team member, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and promoting our brand values. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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