Central Registration Clerk

Job Title: Central Registration Clerk

Join Muskoka Algonquin Healthcare as a Central Registration Clerk and be part of a dynamic team that provides exceptional patient care. As a Central Registration Clerk, you will play a vital role in ensuring the smooth registration process for patients, families, and healthcare providers.

Key Responsibilities:

• Answer incoming telephone calls and direct callers to the appropriate extension or department.
• Greet patients and visitors, providing basic information and direction to appropriate contacts or services.
• Respond to inquiries regarding patient status using the hospital computer system and/or patient lists.
• Assist individuals with package pickup and drop-off during off-hours.
• Ensure patient registration functions are carried out efficiently by interviewing patients and families to collect and process registration information.
• Process admission and discharge/transfer.
• Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols.
• Respond to telephone calls from patients to book appointments.
• Schedule appointments via telephone, interview patients to collect/validate demographics, financial data, and other required information, and advise patients of any information required and what items to bring when arriving for appointment.
• Provide preparation instructions for appointment.
• Call the patient's physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures.

Requirements:

• Certificate in recognized Office Administration course or equivalent experience.
• Successful completion of Medical Terminology course.
• Significant recent clerical experience, including excellent organization skills.
• Excellent keyboarding and computer skills, having worked with spreadsheets and word programs, including speed and accuracy – 60 wpm.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent customer service skills.
• Ability to organize and control all functions within the department.
• Knowledge of office equipment (computers, fax, photocopier, etc.).
• Ability to interpret instructions and fulfill as requested.
• Experience with Healthcare-oriented software programs.
• Ability to exercise good judgment, take initiative, and work independently.
• Previous hospital experience.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills.
• Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service-oriented, efficient, and productive, in a sensitive and caring manner.
• Must be highly flexible; able to accommodate changing needs of the department.
• Ability to work well under pressure with minimal supervision.
• Willingness to work days/nights/weekends.

Additional Perks at MAHC:

• Staff referral program (Earn up to $1000 for each successful Permanent Part-Time and Permanent Full-Time new hire you refer to MAHC).
• Extended health benefits (Permanent Full-Time only).
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP).
• Collaborative and supportive team environment.

Why is MAHC Right for You?

Imagine working in a place you love to visit on vacation A career with MAHC lets you do just that. We are located in one of the top international tourist destinations in Canada; positioned just two (2) hours north of Toronto in beautiful cottage country surrounded by vibrant natural beauty, pristine lakes, majestic forests, and rocky shorelines.

Our communities are small in size but big in excitement; there are always local fundraisers, farmers markets, live events, pubs, and locally owned stores to shop in. There are a variety of seasonal, year-round activities to keep you busy and fully embraced in the lifestyle that Muskoka has to offer from hiking, fishing, snowshoeing, downhill skiing, heading to Algonquin Park or Arrowhead Park for the day, running and cycling clubs, camping, sitting on a warm sunny patio downtown, or simply relaxing by the lake with your friends. Life here is good

Let Us Help You Make Your Move

Muskoka Algonquin Healthcare has launched the Housing for Healthcare initiative to help MAHC team members (both new recruits and existing staff) connect with housing options in our communities. For more information on this initiative click on this link Housing for Healthcare.

Additional Information:

Location(s): Multi-Site, working at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville.

Department: Central Registration & Scheduling.

Hours of Work: Must be available to work shifts including days, evenings, nights, and weekends. Shifts and hours may change according to departmental requirements and as per the collective agreement.

Conditions of employment for external hires includes:

• Proof of immunization and vaccination records to the Hospital's Occupational Health and Safety department.
• Legal entitlement to work in Canada.
• Clean Criminal Record & Judicial Matters Check.

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Accommodations will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. The Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

HOW TO APPLY: Applicants interested in becoming a part of an energetic, caring team in a fast-paced and rewarding environment can submit their cover letter and resume as either a PDF or Word document(s) to the posting listed on mahc.ca by 11:59pm on the closing date. If no closing date is listed the posting will remain open until a successful applicant has been identified. We thank all applicants for their interest in this opportunity, note that only those selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

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